Industrial Action

Last updated: Sunday 14 August 2022

RMT announced further national strike action across the Great Britain railway network in a separate dispute with Network Rail and other train operating companies.

This means Network Rail members of the RMT will be striking on 18 and 20 August.

While this is a separate dispute, the planned strikes on those days will cause disruption to ScotRail services, as Network Rail Scotland signallers and maintenance staff, who are in safety-critical roles, will be on strike.

What does this mean for ScotRail services?

As it stands, we will be able to operate the following services between 07.30 and 18.30 on Thursday, 18 and Saturday, 20 August:

Unfortunately, Network Rail will be unable to open any other signal boxes to operate passenger services on any other routes on the strike days.

As there will be very limited services running, please only travel if necessary. If you have to travel, you should expect disruption and plan ahead.

On the evening before (Wednesday, 17 August), the day in between (Friday, 19 August), and the morning after (Sunday, 21 August) the strike action there will be disruption caused by the closing and reopening of signal boxes at different times across the country.

View a list of cancelled/amended services for:

Train times for Wednesday, 17 - Friday, 19 August will be available in Journey Planner and the ScotRail App by Monday, 15 August. And train times for Saturday, 20 and Sunday, 21 August will be in available in Journey Planner and the ScotRail App by Wednesday, 17 August.

When these are available, please check train times for your entire journey on Journey Planner or the ScotRail App. Customers who need to travel on the strike days should check the first or/and last train times.

For customers who will not be able to make their journey as planned on days affected by strike action, Traveline Scotland's Journey Planner tool can provide information on alternative forms of public transport.

In the meantime, please keep checking this page or follow us on ScotRail Twitter for updates.

We've pulled together a list of questions you may have about your journey, tickets, refunds, and the dispute itself below...

We advise you to only travel if necessary during the period that industrial action is taking place.

If you have a ticket for the day(s) industrial action is taking place you can use the ticket for travel the day before, or up to and including Tuesday 23 August. If you have an Advance ticket, please travel as close as possible to the original day and time of travel as possible.

You can request a fee-free change of journey for all tickets types if the train is cancelled or delayed, or rescheduled from that in the published timetable of the day after you have purchased a ticket.

You also can claim a full refund on unused tickets with no administration fee.

View our refund policy

If you have a return trip planned where the outward or return journey is affected by the industrial action, you can claim a refund or compensation for the full journey up to 28 days after you were due to travel.

View our refund policy

Yes. If you choose not to use your ticket you can request a refund on any ticket type up to 28 days after you were due to travel using our online refund request form or by visiting a ScotRail ticket office, if that is where you purchased your ticket.

If you have a Season Ticket or Flexipass, and your journey is cancelled, you can claim compensation through our Delay Repay scheme. Please select 'Did not Travel' when submitting your claim.

If you are a Season Ticket holder (monthly or longer), and you can not travel due to your service being cancelled or amended, you can claim 100% compensation through Delay Repay. Please select ‘Did not Travel’ when submitting your claim.

Season Tickets remain refundable and the £10 administration fee will apply. See more information on our Refund page.

View our refund policy

You can request a refund on any ticket type up to 28 days after you were due to travel using our online refund request form or by visiting a ScotRail ticket office, if that is where you purchased your ticket from.

We advise you to only travel if necessary during the period that industrial action takes place. If you have to travel and are delayed for 30 minutes or more, you are entitled to Delay Repay compensation. Claims can be made up to 28 days after your journey.

Advance tickets are not available to buy during the period of Industrial Action.

Yes, under the ‘Book with Confidence’ policy, you can exchange your Advance ticket for a different date or time up until 30 September 2022.

We expect significant disruption across our network. Most of our routes will be closed and we will only be able to run a severely reduced service, so we strongly recommend you plan ahead, and only travel if necessary on these days.

As it stands, we will be able to operate the following services between 07.30 and 18.30 on Thursday, 18 and Saturday, 20 August:

Unfortunately, Network Rail will be unable to open any other signal boxes to operate passenger services on any other routes on the strike days.

As there will be very limited services running, please only travel if necessary. If you have to travel, you should expect disruption and plan ahead.

On the evening before (Wednesday, 17 August), the day in between (Friday, 19 August), and the morning after (Sunday, 21 August) the strike action there will be disruption caused by the closing and reopening of signal boxes at different times across the country.

View a list of cancelled/amended services for:

Train times for Wednesday, 17 - Friday, 19 August will be available in Journey Planner and the ScotRail App by Monday, 15 August. And train times for Saturday, 20 and Sunday, 21 August will be in available in Journey Planner and the ScotRail App by Wednesday, 17 August.

When these are available, please check train times for your entire journey on Journey Planner or the ScotRail App. Customers who need to travel on the strike days should check the first or/and last train times.

You can keep up-to-date here where we’ll post the latest information, or you can follow us on Twitter.

We will try our best to reintroduce services, however our staff and trains will be in the wrong place to allow us to re-introduce our services immediately. It will take some time to get back to normal and there will be some disruption while we do this.

If you are at a station, please speak to our staff or press the help point and we can assist you with your onward journey. You can also get in touch with our Customer Relations team or through our Social Media channels. Find out how to contact us here.

No, there will not be replacement buses or taxis running throughout the period of industrial action because there are not enough available to replace the service.

Unfortunately we cannot provide replacement buses due to the scale of cancellations, so we recommend making alternative travel plans.

No, seat reservations are not available throughout the period of Industrial Action due to the limited number of services available.

Due to the large scale of changes throughout the period, it will not be possible to honour existing seat reservations.

Yes, all of our trains have designated cycle spaces, however we expect them to be busier than normal on strike days.

Learn more about travelling with your bike on ScotRail services.

You will be able to book Assisted travel for services that will run on days of industrial action.

We do expect significant disruption across our network with possible last-minute cancellations, and so while we will do our best to ensure your booking goes ahead, we advise you only travel if necessary.

If the train you booked our Passenger Assist service for is affected by industrial action then our Passenger Assist team will contact you to discuss your options.

Most of our routes will be closed and we will only be able to run a severely reduced service, so we advise you to only travel if necessary.

The RMT (National Union of Rail, Maritime and Transport Workers) is a trade union specialising in the transport sector, whose members include workers within the rail industry.

The RMT balloted members at 15 train companies plus Network Rail for industrial action. ScotRail are not one of the train companies whose members are balloted, however we are reliant on Network Rail to run our services.

The RMT has announced the results of their ballot for industrial action, and members at 13 train companies plus Network Rail have voted in favour of national strike action. ScotRail are not one of the train companies whose members are balloted however we are reliant on Network Rail to run our services.