Accessible Travel Policy

Our Accessible Travel Policy explains our commitment to meet the needs of people with disabilities.

The policy is part of our station and train operator license. It has information about accessibility and the facilities of each station, and gives you the opportunity to leave feedback on the services we offer:

Making Rail Accessible: Helping Older and Disabled Passengers

Guide to policies and practices

This sets out our policies and our commitment to disabled customers in more detail. You can also pick up a copy at staffed stations or order a copy in various formats, such as large print and audio:

Accessible Travel Policy

Station accessibility

As part of our Accessible Travel Policy, we have created a new document summarizing the accessibility of each ScotRail station including platform Tactile availability:

Station Accessibility Information

Train accessibility

We have also created a new document summarizing the accessibility of each different type of train that ScotRail operates across our network:

Rolling Stock Accessibility Information

Give us your feedback

We welcome feedback from our disabled customers as it helps us to improve our services.

It's used to measure our policies against our facilities and services. When reviewing our policies, we consider the opinions and feedback you've given us.

Leave feedback