Disabled People's Protection Policy

Our Disabled People's Protection Policy is part of our station and train operator license, detailing our commitment to meet the needs of people with disabilities.

The policy has information on the accessibility and facilities of each station and gives you the opportunity to leave feedback on the services we offer.


Download or view a PDF version of our Disabled People's Protection Policy:

Download Making Rail Accessible: Guide to policies and practices, which sets out our policies and our commitment to disabled customers in more detail. You can also pick up a copy at staffed stations or order a copy in various formats, such as large print and audio:

Providing feedback

We welcome feedback from our disabled customers as it helps us to improve our services.

The feedback we receive will be used to measure our policies against our facilities and services. When reviewing our policies, we'll consider the opinions and feedback you have given us.

Click here to give us your feedback