Smartcard

Get Smart.

With a Smartcard you don’t need paper tickets: they’re all loaded onto a single, reusable card. It’s faster and easier – buy your tickets online, and there’s no need to queue at the ticket office.

You can buy Season Tickets, Anytime and Off-Peak singles and returns for Smartcard on all ScotRail routes. If you’re travelling at less busy times, a Smart Super Off-Peak Day Return ticket is great value and available on certain routes.​

Our Flexipass ticket is brand new to Smart. Get ten single journeys for the price of nine over a one-month period on over 1,350 journey options across 28 routes in Scotland.

You can also buy SPT Subway tickets and SPT Pay As You Go credit for your ScotRail Smartcard.

ScotRail Smartcard

1. Apply for Smartcard

Apply online and we’ll send you a Smartcard within ten days. For a photo Smartcard you'll need to take or upload a passport-style photo when you apply.

Find out more >>

Buy Smart Flexipass tickets at www.scotrail.co.uk

2. Buy and load tickets

Buy online or at a ticket machine. To load tickets, hold your card on the reader at a ticket machine, ticket gate or Smartcard platform validator.

Find out more >>

Tap in and out at a ticket gate or platform validator

3. Use your Smartcard

To start and end your journey, hold your Smartcard on the reader at ticket gates or a Smartcard platform validator until the light turns green.

Find out more >>

1. Great value

Our Smart Super Off-Peak Day Return tickets are only available on Smartcard, offering great value if you’re travelling at less busy times.

You get special benefits when you buy your Season Ticket on Smartcard too. Buy online and you’ll get:

  • A third off Standard Off-Peak single and return tickets for you and three adults when you travel together
  • A £5 First Class upgrade on off-peak travel for you and three adults travelling together on your usual Season Ticket route
  • Discounts and deals on high street shopping, food, drink and travel with our Smart rewards

2. Fast and flexible

Buy tickets for your Smartcard online and there’s no need to queue. Load your Smart ticket at a ticket machine, ticket gate or Smartcard validator when you start your journey. If you have an NFC-enabled Android phone, you can also load Smart tickets via the ScotRail app.

3. Durable

Plastic Smartcards are tougher than paper tickets. That means less wear and tear, and you’ll get through the ticket gates more smoothly.

4. Transparent

Log into your My ScotRail account online to see recent transactions.

5. Secure

Lost or stolen card? It’s registered in your name, so your tickets are protected.

Watch our short animation about applying for a Smartcard, buying and loading tickets, and using your card when you travel with ScotRail.

Don't have a ScotRail Smartcard but want to get Smart?

Personalised SPT Subway Smartcard

You can now put ScotRail Smart tickets on your SPT Subway Personalised Smartcard

Find out more >>

Buy ScotRail Smart tickets at www.scotrail.co.uk

Look out for Smart tickets and the Smartcard delivery option when you buy online from ScotRail

Buy tickets >>

Tap SPT Subway Smartcard on card reader

Then load tickets onto your Smartcard at ticket gates and Smartcard platform validators when you travel

Find out more >>

There are two ways to get a ScotRail Smartcard:

You can choose a photo or non-photo Smartcard when you apply:

  • Photo Smartcard (a photo of you is printed on the card): Choose for Season Tickets, single, return or Flexipass tickets, any SPT Subway ticket, and for optional extras such as Club 50 membership, Highland Railcard or Under 25 Advance
  • Non-photo Smartcard (just your name and Smartcard number are printed on the card): Choose if you only buy single, return or Flexipass tickets, or SPT Pay As You Go credit

You should receive your Smartcard within ten days.

No. Your first ScotRail Smartcard is free – but we may charge a replacement fee in some circumstances.

Some of our Smartcard products are age-dependent. We need your date of birth so we can offer you the relevant range of products.

You'll need to upload a passport-style photo if you're applying for a photo Smartcard. Your photo will be printed on the card.

You can’t buy a Smart Season Ticket without a photo Smartcard, and other Smart products – such as Club 50 membership, Under 25 Advance Purchase and Highland Railcard – also need a photo Smartcard.

You won't be asked to upload a photo if you're applying for a non-photo Smartcard (a Smartcard that doesn't have your photo printed on it). You can buy Smart single, return and Flexipass tickets, and SPT Pay As You Go credit to put on a non-photo Smartcard.

A photo Smartcard is our most flexible card. Because it has a photo of you printed on it, you can:

  • Use for all tickets on ScotRail services:
    • Season Tickets
    • Anytime and Off-Peak singles and returns
    • Super Off-Peak Day Returns
    • Flexipass 10
  • Use for all SPT Subway tickets including Season Tickets
  • Add other products you may be eligible for at any time e.g. Highland Railcard

If you join Club 50 in the future, you’ll need to apply for a separate Club 50 Smartcard.

You’ll be shown how to upload a photo when you apply online. You can either upload a photograph or take a fresh one with your device's camera – simply follow the instructions on screen.

Photo rules

  • The picture must be a photo of you and nothing else
  • It must be of passport picture quality (light background, only head and shoulders visible, face not covered and in focus)
  • Your face must be evenly and well lit
  • Your face must not be obscured by hats or hair
  • We prefer colour pictures but black and white images are acceptable too

If your Season Ticket is on your Smartcard, and your photo is printed on the card, you'll no longer need to carry a separate photocard.

You can't put a Smart Season Ticket on a non-photo Smartcard.

Anyone from the age of 5 can get a Smartcard. You must be 16 years old or over to sign up or buy tickets online.

Ordering a Smartcard for a child? Download the application form below.

You may be asked to provide proof of age if you're travelling with a Child card or Club 50 card.

Normally you only need one.

If you want to join Club 50 you’ll need a Club 50 Smartcard. If you want to buy Smart Season Tickets, you'll need a photo Smartcard (a Smartcard with a photo of you printed on it).

No, but every member of your family can have their own Smartcard.

You can use your ScotRail Smartcard on ScotRail trains, the SPT Subway and participating GrassHOPPER bus services.

You can buy Season Tickets, Anytime and Off-Peak singles and returns for a Smartcard on all ScotRail routes.

You can buy Smart Super Off-Peak Day Return tickets on Smartcard on certain other routes.

Our Flexipass ticket is brand new to Smart. Get ten single journeys for the price of nine over a one-month period on over 1,350 journey options across 28 routes in Scotland.

Look out for Smart tickets and the Smartcard delivery option when you buy online. We’re adding more Smartcard options all the time, so keep checking back for updates.

Note: ScotRail Smartcards are currently only accepted on ScotRail trains, the SPT Subway and participating GrassHOPPER bus services.

ScotRail tickets

You can buy Season Tickets, Anytime and Off-Peak singles and returns for a Smartcard on all ScotRail routes.

You can buy Smart Super Off-Peak Day Return tickets on Smartcard on certain routes.

Our Flexipass ticket is brand new to Smart. Get ten single journeys for the price of nine over a one-month period on over 1,350 journey options across 28 routes in Scotland.

You can buy some Smart tickets from ScotRail ticket machines. And look out for Smart tickets and the Smartcard delivery option when you buy online:

  • Desktop: all ScotRail Smart tickets
  • Mobile/ScotRail app: Anytime and Off-Peak single and return tickets

SPT Subway

You can buy SPT Subway tickets and SPT Pay As You Go credit to put onto your Smartcard. Buy at SPT Subway ticket machines and Subway station ticket offices.

GrassHOPPER

You can now load GrassHOPPER products onto your ScotRail Smartcard. Buy from the driver on board participating bus services.

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We’re adding more Smartcard options all the time, so keep checking back for updates.

Note: ScotRail Smartcards are currently only accepted on ScotRail trains, the SPT Subway and participating GrassHOPPER bus services.

ScotRail tickets

ScotRail ticket machine

You can buy certain ScotRail Smart tickets at our ticket machines and put them on your ScotRail Smartcard. Just hold your card over the reader and follow the instructions. The ticket will be added to your Smartcard straight away.

Online

You can buy ScotRail Smart tickets online and put them on your ScotRail Smartcard, SPT Subway Personalised Smartcard*, or GrassHOPPER Smartcard**

  • Desktop: all ScotRail Smart tickets
  • Mobile/ScotRail app: Anytime and Off-Peak single and return tickets

Enter your journey details and choose the Smartcard delivery option at checkout (where available). You’ll be asked to enter your Smartcard number.

Before you travel, hold your Smartcard on the reader on a ScotRail ticket machine, ticket gate or platform validator to load the ticket onto your card. If you have an NFC-enabled Android phone, you can also load tickets onto your Smartcard via the ScotRail app – find out more here

Allow four hours from buying your ticket before loading it onto your Smartcard.

Buy Season Tickets Buy daily tickets

*Applies only to SPT Subway Personalised Smartcards featuring your name and photo.
**GrassHOPPER cards are not personalised so you cannot use for ScotRail Season Tickets

Note: If you buy multiple tickets, they'll be loaded onto your Smartcard in the order you bought them.

SPT Subway tickets

You can buy SPT Subway tickets and SPT Pay As You Go credit for your ScotRail Smartcard at SPT Subway ticket machines and Subway station ticket offices.

At ticket machines, just put your card in the reader and follow the instructions. The ticket will be added to your Smartcard straight away.

GrassHOPPER bus tickets

You can buy GrassHOPPER bus tickets for your ScotRail Smartcard from the driver on board participating bus services.

Club 50 and newer Smartcards can hold up to eight products (tickets, railcards and memberships). To make sure your tickets load onto the card, buy one ticket per transaction.

You can now load ScotRail Smart tickets onto ScotRail and SPT Subway Smartcards using an NFC-enabled Android phone and the latest version of the ScotRail app.

You can also load Club 50 memberships, Highland and Under 25 Advance Railcards.

There are three simple steps:

  1. Open the ScotRail app and tap the ‘+’ button – select ‘Smartcard’ from the pop-up menu
  2. Hold your Smartcard against the NFC zone on your phone – if NFC is off, you’ll be prompted to switch it on
  3. Tap the ‘Check for new tickets/products’ button – you’ll need an internet connection when you do this

Any new Smartcard purchases will appear on screen and are now ready to use.

If NFC is switched on, you can also launch the ScotRail app by holding your Smartcard against the NFC zone on your phone.

NFC (Near-Field Communication) lets two electronic devices communicate when they are close to each other – in this instance your phone and your Smartcard. Most new Android smartphones have the technology built in.

If NFC is switched off, the ScotRail app will prompt you to switch it on when you use the Smartcard functionality. You can also switch NFC on and off in your phone’s settings.

You can collect all ScotRail Smart tickets, plus new and renewed Club 50 membership, Highland and Under 25 Advance Railcards.

NFC-enabled Android phones only.

You can currently load Smart tickets onto ScotRail and SPT Subway Smartcards using the ScotRail app.

We plan to extend the functionality to other card types in the future.

NFC-enabled Android phones only.

Here are a few things to check:

  • Have you got an NFC-enabled Android phone?
    Most new Android smartphones have NFC technology built in. The Smartcard functionality doesn’t work on Android phones without NFC, or on iPhones/iPads
  • Do you have the latest version of the ScotRail app?
    Open your App Store and check for updates
  • Is NFC switched on?
    You should be prompted to switch on NFC when you hold your Smartcard against the phone – or check in the phone settings
  • Are you holding your Smartcard to the NFC zone on your phone?
    The NFC zone is the part of your phone where the NFC chip is located. It’s usually the back cover of your phone, but it could also be the screen. Try holding your Smartcard flat against the back of your phone first
  • Is your phone in a case?
    Remove the case and try again
  • It's still not working, what else can you do?
    NFC technology is relatively new and quality can vary depending upon the manufacturer and even the device type

The ScotRail app is designed to open when you hold a Smartcard against the NFC zone. To stop this from happening inadvertently:

  • Store Smartcards away from your phone
  • Switch off NFC when you’re not using it

Contact our Smartcard team on 0344 811 0141.

You can currently buy Anytime and Off-Peak singles and returns for Smartcard on the ScotRail app.

Click ‘Plan & Buy’ and enter your journey details. You’ll see the Smartcard delivery option if you’re buying tickets at least four hours before you travel.

You can buy all ScotRail Smart tickets (Advance*, Anytime, Off-Peak, Super Off-Peak, Flexipass and Season Tickets) from your mobile via our desktop ticket booking sites here:

Allow four hours from buying your ticket before loading it onto your Smartcard.

*Advance single tickets are available on Smartcard only when you buy with the Under 25 Advance Railcard

You can put ScotRail Smart tickets on the following Smartcards when you buy tickets online from www.scotrail.co.uk

  • SPT Subway Personalised Smartcard featuring your name and photo: all ScotRail Smart tickets
  • GrassHOPPER card: Flexipass 10, Anytime and Off-Peak singles and returns, Super Off-Peak Day Return. GrassHOPPER cards are not personalised so you cannot use for ScotRail Season Tickets

At the moment you can’t put ScotRail tickets on any other types of Smartcard, such as NEC, but more cards will be added in the future.

Log into My ScotRail to see details of your ScotRail tickets on your ScotRail Smartcard. Details are updated overnight so tickets you buy today will be shown in your online account tomorrow.

You can also check details of your ScotRail tickets at our ticket machines.

If your ScotRail ticket is on another Smartcard, contact the card issuer.

Product/Card issuer ScotRail Smartcard SPT Personalised Smartcard GrassHOPPER Smartcard
ScotRail ticket Log into My ScotRail
ScotRail ticket machine
SPT Smartcard team

GrassHOPPER team on 01467 533080 or [email protected]

SPT Subway ticket/credit SPT ticket machine
ScotRail Smartcard Team on 0344 811 0141
Log into SPT online account
SPT ticket machine
N/A
GrassHOPPER ticket Validator on board bus N/A Validator on board bus

ScotRail tickets

You can buy certain ScotRail tickets for your ScotRail Smartcard at our ticket machines. They’ll be loaded onto your card immediately and will appear in your My ScotRail account the next day.

SPT tickets and credit

You can buy SPT Subway tickets for your ScotRail Smartcard at SPT Subway ticket machines but these won’t appear in your My ScotRail account.

Note: You can’t buy ScotRail tickets for your SPT Subway Smartcard at our ticket machines yet.

Smartcard tickets are the same price as paper tickets, but some of our best value products will only be available on Smartcard, like our new Smart Super Off-Peak Day Return.

When you buy a Season Ticket on Smartcard you’ll get other exclusive benefits online:

  • A third off Standard Off-Peak Single and Return tickets for you and three adults aged 16+ when you're travelling together
  • A £5 First Class upgrade on off-peak travel for you and three adults travelling together on your usual Season Ticket route

Buy your Season Ticket on Smartcard for access to deals and discounts on high-street shopping, food, drink and travel with our new Smart rewards.

Follow the link to Smart rewards from your My ScotRail account. You'll only see the link if you have an active ScotRail Season Ticket on your Smartcard.

To browse all offers

  • Log into your My ScotRail account
  • Click the 'View details' button next to your Smartcard
    If you have more than one Smartcard, choose the one with your Season Ticket on it
  • Scroll down to the 'Tickets on this card' section and click on the 'Smart rewards' banner to see all current offers
  • Click on the offer title for full details, terms and conditions and to claim

Click View details on your My ScotRail dashboard

Smart rewards banner on the My ScotRail card details screen

As a Smart Season Ticket holder, buy online and you can also get:

  • A third off Standard Off-Peak single and return tickets for you and three friends when you travel together
  • A £5 First Class upgrade on Off-Peak travel for you and three friends travelling together on your usual Season Ticket route

The Under 25 Advance Purchase discount entitles you to 10% off Advance fares on ScotRail services, for Standard Class travel on a range of longer distance routes.

It is available to anyone under the age of 25, exclusively on Smartcard.

How to apply

  • Visit My ScotRail to sign up for a Smartcard or log into your existing Smartcard account
  • You'll be asked to provide your date of birth and, if you qualify, the Under 25 Advance Purchase entitlement will automatically be added to your Smartcard
  • ​Follow the instructions online to complete your order

​Buying tickets

  • Buy tickets online
  • Enter your journey details and select UNDER 25 ADVANCE from the Railcard drop down list
  • If an Advance fare is available for your selected journey, the prices shown will include the Under 25 Advance discount
  • Follow the instructions to purchase the ticket and put on your Smartcard​

Note: Normal conditions of Advance fares apply. Reservations are compulsory and will be made at the time of purchase - you'll need to present your booking confirmation along with your Smartcard when you travel.

You can make changes and get refunds on some tickets, with an administration fee.

Tickets on ScotRail Smartcards

If you bought your ticket online please contact Web Support

Otherwise contact our Smartcard team on 0344 811 0141.

Tickets on SPT Subway Smartcards

For all enquiries please contact the SPT Smartcard team

It can take a couple of seconds for your Smartcard to validate on the target area. If the problem continues, let one of the ScotRail team know and continue on your journey. If the problem continues, call our Smartcard team on 0344 811 0141.

If you’re travelling with an SPT Subway or GrassHOPPER Smartcard, hand your card to a member of ScotRail staff and let them know there’s a ScotRail ticket on it. They can check it with their Staff App. If the problem continues, contact the card issuer:

You’ll need to buy a new ticket for your journey.

You may be eligible for a refund of the replacement ticket under certain circumstances. Call our Smartcard team on 0344 811 0141 between 07:00 and 22:00 Monday to Friday to find out more.

ScotRail Smartcards

Call our Smartcard team on 0344 811 0141. They'll send you a new card, and cancel your old one to make sure no one else uses it. There might be an admin charge for replacement cards.

When you receive your new card, contact the Smartcard team to get your remaining tickets loaded onto it.

SPT Subway Smartcards

If you’ve lost your Subway Smartcard with ScotRail ticket/s on it, contact the SPT Smartcard team

They’ll cancel your card and arrange a new one. They’ll also manage the process to get your ScotRail ticket/s transferred onto your new card.

If your details have changed since you signed up for your ScotRail account, you can update your name, address, email and phone number online:

  • Log into My ScotRail
  • Enter your email address and password and click 'Log in' to go to your account dashboard
  • Click on 'Edit account details' to update your name, address and phone number
  • To update your email address and/or password, follow the link at the bottom of the 'Edit account details' form (tick the box to accept the T&Cs or the changes won't be saved)

If you want to cancel your Smartcard please call our Smartcard team on 0344 811 0141 between 07:00 and 22:00.