A Smart way to say thank you

We’re sharing £1 million with eligible Smartcard Season Ticket holders.

It’s a thanks from Transport Scotland and the ScotRail Alliance while we build the best railway Scotland’s ever had.

The claim period is now open for eligible customers.

To qualify you had to have a ScotRail Smart Season Ticket valid for travel on Wednesday 21 March 2018, loaded onto a ScotRail Adult Smartcard or Club 50 card.

Your share

Eligible Smartcard Season Ticket holders can claim an equal share of £1 million, worth £89.

How to claim

The claim period runs from 26 March - 30 June 2018.

  • Buy another ticket online from scotrail.co.uk between 22 March and 30 June 2018. This can be a Season Ticket, Flexipass, single or return
  • Note the 10-digit booking reference number – you’ll find this in your confirmation email
  • Claim your share from 26 March to 30 June 2018 via your My ScotRail account. We’ll credit the money to the credit or debit card you used to buy your follow-up ticket

Log into your My ScotRail account

£1 million giveaway terms and conditions

  • Eligibility: to share in our £1 million giveaway (the promotion) you must:
    1) Have an active ScotRail Season Ticket on a ScotRail Adult photo Smartcard or Club 50 card, valid for travel on 21 March 2018; and
    2) Make a follow-up purchase from our website and submit an online claim by 30 June 2018 as described below
  • New applications for Smartcards
    Please note that a minimum of 5 working days is required to process a new application for a ScotRail Smartcard. ScotRail accepts no responsibility for applications which are not successfully completed before 21 March 2018. New applicants are advised to apply as soon as possible for a Smartcard to ensure their eligibility to participate in the promotion
  • Follow-up purchase: to claim the reward, you need to buy another train ticket online from www.scotrail.co.uk between 22 March and 30 June 2018
  • Claim process: the claim period runs from 00:00 on Monday 26 March to 23:59 on Saturday 30 June 2018. Log into your My ScotRail account and submit the online claim form with the 10-digit numerical booking reference number from your follow-up purchase by no later than 23:59 on Saturday 30 June 2018
  • Your reward will be credited to the payment card you used to buy your follow-up train ticket. We will endeavour to make payments within 14 days of submitting your claim
  • The reward value is calculated as £1 million divided by the number of eligible Smart Season Ticket holders on 21 March 2018. Each eligible Smart Season Ticket holder will be entitled to claim an equal share of the £1 million giveaway fund
  • The reward is non-transferable
  • ScotRail accepts no responsibility for entries or purchases not successfully completed for any reason
  • Participants are deemed to have accepted and agreed to be bound by these terms and conditions upon entry. The Promoter reserves the right to refuse entry, or refuse to award a prize to anyone in breach of these terms and conditions
  • ScotRail reserves the right to hold void, cancel, suspend, or amend the promotion where it becomes necessary to do so
  • The decision of ScotRail regarding any aspect of the promotion is final and binding and no correspondence will be entered into about it
  • The promotion is not open to ScotRail staff, their families or any third party directly associated with the promotion
  • Each participant may only submit one claim
  • Participants must be UK residents aged 16 or over
  • The promotion will be governed by Scots law and entrants to the promotion submit to the jurisdiction of the Scottish courts

All holders of an active ScotRail Smart Season Ticket on a ScotRail Adult photo Smartcard or Club 50 card on the qualifying day of 21 March 2018 will be eligible to claim an equal share of the £1 million reward fund. The fund will be divided equally by the number of eligible customers.

To qualify you must have an active ScotRail Season Ticket, valid for travel on 21 March 2018, loaded onto your ScotRail Adult photo Smartcard or Club 50 card.

Your Smart Season Ticket can be any duration (weekly, monthly, up to annual).

Once you’ve qualified, there are three steps to claim your share of the £1 million reward fund:

  1. Buy another ticket online from scotrail.co.uk between 22 March and 30 June 2018. This can be a Season Ticket, Flexipass, single or return ticket
  2. Note the 10-digit booking reference number – you’ll find this in your confirmation email
  3. Claim your share using the online form in your My ScotRail account dashboard

​The claim period runs from 26 March to 30 June 2018 and we’ll credit the money to the credit or debit card you used to buy your follow-up ticket.

The £1 million reward fund has been divided equally by the number of eligible Smartcard Season Ticket holders on 21 March 2018. The reward per eligible customer is £89.

We’ll post a message to your My ScotRail account dashboard after the qualifying day (21 March 2018) to let you know if you have qualified. This will tell you what to do next.

To claim the reward, you need to buy another train ticket online from www.scotrail.co.uk between 22 March and 30 June 2018. This can be a paper or Smart ticket of any type. Season Ticket, Flexipass, single or return ticket - they all count.

Save the 10-digit reference number from your confirmation email - you'll need this when you submit your claim.

We’ll credit your share of £1 million to the credit or debit card you used to buy this ticket.

Once you have placed your order via the ScotRail website, you’ll receive an email with the subject ‘Your Booking Confirmation…’. You’ll find your 10-digit numeric booking reference within the email.

You can also find your 10-digit reference number by logging into your online ticket account:

If you’re eligible for a share of the £1 million reward, the claim form will appear in your My ScotRail account dashboard from 26 March to 30 June 2018.

When we receive your claim we'll check the details and, all being well, we'll credit your reward to the credit or debit card you used to buy your follow-up train ticket.

Check your statement for the £89 payment. It will appear on your statement from ‘ScotRail’.

We will endeavour to make payments within 14 days of submitting your claim but this could take longer during times of peak demand.

Log into your My ScotRail account from 21 March 2018 to 30 June 2018. If you’re eligible for a share of our £1 million reward fund, you’ll see a blue offer block on your account dashboard telling you what to do next.

Don’t see the offer block? Here are a few things to check:

  • Do/did you have a ScotRail Smart Season Ticket, valid for travel on 21 March 2018?
    • Yes
    • No: This offer only applies to ScotRail Smart Season Tickets valid for travel on 21 March 2018. Flexipasses, ZoneCards and other ticket types don’t qualify for this offer
  • Is your ScotRail Season Ticket on a ScotRail Adult Smartcard or Club 50 card?
    • Yes
    • No: Your ScotRail Season Ticket must be loaded onto a ScotRail Smartcard to qualify for a share of the £1 million reward fund. ScotRail tickets on Child Smartcards, SPT or Grasshopper Smartcards don’t qualify for this offer
  • Can you see your Smartcard details at the top of the screen?
    • Yes
    • No: Sometimes the system is interrupted and we can’t check your Smartcard account. You’ll see an error message telling you that account management is currently unavailable and to try again later

If you answered ‘Yes’ to all these questions, call our Smartcard team on 0344 811 0141 and they will check the Smart tickets on your account.

It usually takes five working days to receive your Smartcard in the post. We recommend you order your ScotRail Smartcard by 12 March to ensure you receive it in time to buy and load a Season Ticket by the qualifying date of 21 March 2018.

If you haven’t received it after five working days, call our Smartcard team on 0344 811 0141 and they’ll check the status of your order.

You'll need to order a ScotRail Smartcard and then call us switch your paper Season Ticket to Smart. To get started, you’ll need a My ScotRail account.

  • Log in or create a new My ScotRail account
  • Once you’ve logged in, click on the ‘Order Smartcard’ button and follow the instructions to order a photo Smartcard. It only takes a few minutes, and you’ll have your free Smartcard in five working days
  • Once you've received your Smartcard, call the Smartcard team on 0344 811 0141 to have the remaining balance of your paper ticket transferred onto your new ScotRail Smartcard. The team will ask you for details about your paper ticket and your Smartcard so have them to hand

As long as your ScotRail Smart Season Ticket is valid for travel on 21 March 2018 and is loaded onto a ScotRail Adult Smartcard or Club 50 card you will automatically qualify for a share of the reward.

You will still need to make a follow-up purchase and claim your reward.

No, only ScotRail Smartcards with an active Season Ticket valid for travel on 21 March, qualify.

Yes, as long as the ScotRail Season Ticket on your ScotRail Club 50 Smartcard is valid for travel on 21 March 2018.

No, you have to be aged 16 or over to be eligible for the promotion.

You can’t put Season Tickets on a non-photo Smartcard so you’ll need to apply for a ScotRail Adult photo Smartcard first.

No, only ScotRail Smartcards with an active ScotRail Season Ticket valid for travel on 21 March, qualify.

No, your Season Ticket must be on a ScotRail Adult Smartcard to qualify.

The Terms & Conditions of entry are that you must have an active ScotRail Smart Season Ticket on a ScotRail Adult Smartcard, valid for travel on the qualifying day of 21 March 2018 to be eligible to claim an equal share of the £1 million reward fund. These terms are not flexible.

To get started, you’ll need a My ScotRail account.

  • Log in or create a new My ScotRail account
  • Once you’ve logged in, click on the ‘Order Smartcard’ button and follow the instructions for a photo Smartcard. It only takes a few minutes, and you’ll have your free Smartcard in five working days

You must be 16 or over to apply online.

Apply for your Smartcard as soon as possible to ensure you receive it in time to participate in the promotion. We recommend you order your Smartcard by 12 March.

Thank you from Transport Scotland and ScotRail.

Our Season Ticket Thank You offers a free week of travel for annual and monthly Season Tickets holders.

If you hold an annual or more than a monthly Season Ticket, that was valid for at least one day in May 2017, you're eligible to claim a free week of travel on your usual Season Ticket route.

  • Paper Season Ticket: you must claim your free week when you renew your eligible ticket
  • Smart Season Ticket: the claim period for Smart Season Ticket holders ended on 30 June 2017

Click on your ticket type below for full details.

You can claim a free week of travel if you have an annual or more than a monthly ScotRail Season Ticket that was valid for at least one day in May 2017. Your free week will be added when you renew your eligible Season Ticket.

  • Return to the station booking office where you purchased your qualifying Season Ticket to renew it
  • Your free week will be added to your renewal
  • Your renewal must also be a monthly Season or longer

You can claim a free week of travel if you have an annual or more than a monthly ScotRail Season Ticket that was valid for at least one day in May 2017. Your free week will be added when you renew your qualifying Season Ticket online.

  • Log into your Season Ticket account
  • Ticket requirements: Enter your journey details and start date as normal
  • Ticket end date: Enter end date if applicable
  • Select ticket: Choose your ticket. Your renewal must also be a monthly Season or longer
  • Delivery: Select 'Paper ticket by post'
  • Photocard: Enter your Photocard number
  • Passenger Charter Discounts: Tick the box to confirm this is a renewal [IMPORTANT - this triggers your free week being processed]
  • Station name or supplier: Enter 'ScotRail website'
  • Payment: This screen will show the duration of Season Ticket you've applied for. It won't show the additional days. Your free week will be processed and the revised end date will appear on your paper ticket

The claim period for Smart Season Ticket holders ended on 30 June 2017.

You could claim online for a free week of travel on your usual Season Ticket route if you had an annual or monthly ScotRail Season Ticket valid for at least one day in May 2017. The free travel offer included additional travel benefits if your eligible Season Ticket was on a ScotRail Smartcard. The claim period ran from 1 May - 30 June 2017.

If you hold an annual or monthly Season Ticket, valid for at least one day in May 2017, you'll be eligible to claim a free week of travel on your usual Season Ticket route with our Season Ticket Thank You scheme.

What you're entitled to depends on the type of Season Ticket you have and how long it's valid for.

You can claim a free week of travel on your usual route if you have an annual or monthly ScotRail Season Ticket valid for at least one day in May 2017.

Your free week will be added when you renew your eligible Season Ticket after 1 May 2017.

Some terms and conditions will apply depending on the ticket held.

The claim period for Smart Season Ticket holders ended on 30 June 2017.

You could claim a free week of travel on your usual route if you had an annual or monthly ScotRail Season Ticket valid for at least one day in May 2017.

You could claim additional travel benefits if you had a ScotRail Season Ticket on a Smartcard.

Weekly Season on Smartcard

  • A free Anytime Return ticket on ScotRail services anywhere in Scotland

Monthly Season on Smartcard

  • A free week of travel on your Season Ticket route AND
  • An Off-Peak Return trip on ScotRail services anywhere in Scotland

More than a monthly Season on Smartcard

  • A free week of travel on your Season Ticket route OR gift your week to a friend
  • AND two Off-Peak Return trips for you on ScotRail services anywhere in Scotland

Some terms and conditions apply depending on the ticket held.

The Season Ticket Thank You claim period opened on 1 May 2017.

Paper Season Ticket holders

You can claim your free week of travel when you renew your eligible Season Ticket from 1 May 2017.

Smart Season Ticket holders

The claim period for Smart Season Ticket holders ended on 30 June 2017.

Free week of travel (monthly and above Season Ticket holders)

You can claim a free week of travel on your usual Season Ticket route.

Free return trips (Smart Season Ticket holders only)

You can claim your free return trip between any two stations in Scotland, excluding Lockerbie. ScotRail services only.

Choose your Season Ticket type for details of when you can travel.

No, your free week of travel will be added when you renew your eligible Season Ticket.

Free week of travel

You can claim your free week to start up to and including 30 June 2017.

Free return trip

You can choose an outbound travel date between 1 July and 30 September 2017.

Open Returns are valid for up to a month. On certain shorter distance routes only Day Return tickets are available. When you apply for your return travel we'll tell you if it's a Day or Open Return on your chosen route.

Free week of travel

Your free week will start immediately after your eligible Season Ticket expires.

OR, if you choose to gift your free week to a friend, you can pick a start date up to and including 30 June 2017.

Free return trips

You can choose outbound travel dates between 1 July and 30 September 2017.

Open Returns are valid for up to a month. On certain shorter distance routes only Day Return tickets are available. When you apply for your return travel we'll tell you if it's a Day or Open Return on your chosen route.

No. The free travel offers are non-refundable, non-changeable and non-transferable.

The only exception is if you hold more than a monthly Season Ticket valid on any one day in May. In this instance you can choose to gift your free week to a friend when you claim your offer. It is non-refundable, non-changeable and non-transferable once claimed.

Sorry, no. Zonecards are not a ScotRail product and are not included in this offer.

Sorry, no. Only Season Tickets on ScotRail Smartcards are included in this offer.

If you have an eligible Season Ticket on your Club 50 Smartcard, you'll be eligible for all the relevant Season Ticket Thank You free travel offers.

If you have a Club 50 card but buy paper Season Tickets, you'll only be entitled to the offer open to paper Season Ticket holders.

Yes, as long as your Season Ticket is valid for at least one day during May 2017.

The offer/s you're eligible for will depend on the type of Season Ticket you have (weekly, monthly, more than a month).

Yes. You're eligible for free travel offer/s if you have a monthly or longer Season Ticket, valid on at least one day in May 2017.

The offers you're eligible for depend on whether your Season Ticket is on paper or Smartcard.

Yes, as long as it's valid for at least one day in May 2017.

If you buy a paper Season Ticket (from a booking office or online), you'll be able to claim your free week when you renew your ticket. You must have a monthly or longer Season Ticket to be eligible, and your renewal must also be a monthly or longer Season.

If you buy a Smart Season Ticket, you can claim your free travel offer/s from the following day. This is to allow your account to update with your latest purchase. Log into your My ScotRail account to make a claim.

If you're a Smart Season Ticket holder, you have until 30 June 2017 to claim your free travel offer/s.

If you hold a paper annual or monthly Season Ticket, you can claim your free week of travel when you renew it.

Your Season Ticket must be valid on any one day in May 2017 to be eligible.

No. If your eligible Season Ticket is on paper, please return to your original retailer (online or station booking office) to renew it and claim your free week of travel. The free week will be added to your next paper Season Ticket.

If your Smartcard arrives during May 2017, and you buy and load an eligible Season Ticket onto it, then you can claim your free travel offer/s on Smartcard.

Your Season Ticket must be valid on at least one day in May 2017 to be eligible.

No.

Your free week of travel will match the class of your eligible Season Ticket and cannot be upgraded.

All free return tickets are Standard Class.

You can claim a free week of travel on your usual Season Ticket route. For example, if you hold a monthly Glasgow to Edinburgh Season Ticket, your free week will also be from Glasgow to Edinburgh.

If you wish to travel to e.g. Inverkeithing, you will need to buy the relevant ticket from Edinburgh to Inverkeithing.

If you hold more than a monthly Season Ticket on Smartcard, you can chose to gift your free week to someone else. The recipient must also have a ScotRail Smartcard.

The free week of travel will be on the same route as your eligible Season Ticket. For example, if you have a Dunblane to Glasgow Season Ticket, you can only gift a free week on that route.

Your Season Ticket must be valid on at least one day in May 2017 to be eligible.

This first offer is designed to say thank you to our Season Ticket customers. We have a wide range of products to meet the needs of customers who travel regularly. If you're unsure if you're using the best ticket for your travel, check the Tickets pages of this website.

Smartcards are normally sent out in five working days.

If you haven’t received your card after this time, contact the Smartcard team on 0344 811 0141 who can check the status of your application. We may need to request a new photograph if your original photo was unsuitable.

In the first instance, ask a member of station staff to validate your Smartcard if possible before you start your journey. Failing this, a conductor on the train can validate your Smartcard.

Contact our Smartcard team on 0344 811 0141 as soon as you realise you’ve mislaid your card. The Smartcard team will cancel it and order a new one. We may charge a card replacement fee.