National Travel Cards and rail vouchers

We recognise that many customers will not have been able to use their National Rail Travel Vouchers due to the COVID-19 outbreak.

The validity of Travel Vouchers with an expiration date between 17 March and 16 September 2020 has been extended by six months to allow you to use them for travel at a later date. For example, a Rail Travel Voucher that expires on 10 June 2020 will be accepted as payment towards train tickets up to and including 9 December 2020.

Rail Travel Vouchers can be redeemed against the cost of train tickets at ScotRail Ticket Offices across the country.

Railcards

Railcards used across the UK are administered centrally by National Rail. In these exceptional times, National Rail are working together with ScotRail and other train operators to assist Railcard holders who have been unable to use their Railcard due to the COVID-19 outbreak.

ScotRail customers should contact National Rail directly for updates on the validity of Railcards here.