Aberdeen Station

Aberdeen (ABD)

Aberdeen station
Guild Street
Union Square
Aberdeen
Aberdeen
AB11 6LX

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Staffing level	Part time
CCTV	Yes
Information systems	Departure screens Announcements Arrival screens

Ticket office opening times	Monday to Friday: 06:15 to 21:30 Saturday: 06:15 to 19:00 Sunday: 08:45 to 21:30
Pre-purchase collection	Yes
Ticket machine	Yes
Smartcards issued here	No
Top up Smartcards here	Yes
Validate Smartcards here	Yes

Customer service information	[email protected]
Left luggage	No
Left luggage contact details	URL: https://www.nationalrail.co.uk/
Lost property opening times	Monday to Sunday: 07:00 to 21:00
Lost property contact details	Telephone: 03301 092 833 URL: https://www.nationalrail.co.uk/

First class lounge opening times	Monday to Friday: 06:15 to 21:30 Saturday: 06:15 to 19:00 Sunday: 08:45 to 21:30
First class lounge information	Located Next to the booking office Tickets accepted Inter-Available First Class tickets valid for travel on ScotRail services that day Facilities Screens with updated train information, digital freeview television, papers, magazines Refreshments Complimentary refreshments and light snacks Wi-Fi Yes Showers include an Accessible Shower Yes
Seated area available	No
Waiting room opening times	Yes
Trolleys available	Yes
Station buffet available	Yes
Station buffet information	Cafe, WH Smith, Bar
Toilets available	Yes
Toilets information	The toilets are located opposite the Taxi Rank and inside the First Class Lounge, available during ticket office opening hours
Baby changing facilities available	Yes
Showers available	Yes
Telephones available	Cards and Coins
WiFi available	Yes
Web kiosk	No
Post box available	No
Tourist information office available	No
ATM available	Yes
Bureau de change available	No
Shops available	Yes
Shops information	WHSmith newsagent. Station has two PhotoMe photo booths.

Helpline contact details	Note: Tel: 0800 912 2901; 18001 0800 912 2901 (for Deaf and Hearing loss Customers) URL: https://www.nationalrail.co.uk/
Customer help points available	Yes
Staff help information	Meeting Point: At the Automatic Ticket Gates inside the station
Staff help opening times	Monday, Tuesday, Wednesday, Thursday, Friday and Saturday: 05:00 to 00:30 Sunday: 08:45 to 00:30
Induction loop available	Yes
Accessible ticket machines available	Yes
Accessible booking office counter available	Yes
Ramp for train access available	Yes
Step free access coverage	Yes
Step free access information	This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic gates. Automatic Ticket Gates in operation Mon-Sat: 0600-2310; Sun: 0830-2310 Blue Badge parking bays: 10
Ticket gates exist	Yes
Ticket gates information	Ticket gates to all platforms
Impaired mobility set down available	No
Wheelchairs	Yes

Cycle storage available	Yes
Cycle storage number of spaces	80
Cycle storage sheltered	Yes
Cycle storage CCTV	Yes
Cycle storage location	additional cycle parking located outside Union Square Shopping Centre
Cycle storage types	Stands
Car park 1	South College Street Car Park
Car park 1 operator	ScotRail
Car park 1 spaces	188
Car park 1 opening times	Monday to Sunday: 24 hours
Car park 1 charges	Off-peak: N/A Per hour: N/A Daily: £6.00 Weekly: N/A Monthly: N/A Three monthly: N/A Six monthly: N/A Annual: N/A
Car park 1 contact details	URL: https://www.nationalrail.co.uk/
Rail replacement information	Buses pick up/drop off on College Street
Taxi rank available	Yes
Taxi rank information	Visit www.traintaxi.co.uk for details of taxis available for hire
Bus services available	Yes
Bus services information	For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Airport available	Yes
Airport information	Aberdeen Airport is located near Dyce Station, from where a connecting bus service operates. A direct bus service also operates from Aberdeen city centre. For details, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
Port available	Yes
Port information	Ferry service runs from Aberdeen Ferry Terminal to Kirkwall and Lerwick. For details of these, plus connecting buses to the Ferry Terminal, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)