Temporary changes to services and customer access at Ayr station
Earlier this year South Ayrshire Council enforced an exclusion zone at Ayr station. This was because the privately-owned former Station Hotel has been deemed unsafe.
While Ayr station remains open for business, the exclusion zone means we have had to make changes to services to and from Ayr, including the cancellation of services between Ayr and Stranraer.
Following work by Network Rail engineers, including a safety risk assessment and some changes to the railway infrastructure, and a further test of the route on Thursday 1 November, it is now possible to reintroduce a limited number of ScotRail services between Ayr and Stranraer.
While this won’t restore all services, it is a significant improvement for our customers. Check your journey before you travel.
- View the latest summary of service alterations here
- Check your journey @ScotRail on Twitter, on our website, or download our app to see which services are operating
- Use the station Help Points or speak to a member of staff if you need any assistance
Cars can enter and exit through the normal ‘exit’ only route further down Smith Street. Staff and signs at the station will guide you.
There will be 12 fewer spaces in the car park while this work takes place.
Entry and exit to the station and platforms is via platform 1 (new temporary entrance and exit) and platform 4 (unchanged). Staff will be on hand to give you extra help.
As part of its inspection work, the council has closed one lane of the A70 which runs over the railway bridge towards Holmston Road and Station Road. This means the pavement next to the A70 won't be accessible. These restrictions will apply temporarily from 7 July 2018.
Customers with particular access needs – e.g. disabled customers, or those with prams/buggies – should be aware that the station remains accessible from either platform 1 or platform 4. However, travelling from platform 1 to platform 4 (or vice versa) isn't possible for customers with access needs, due to the council’s restrictions on the road and path.
You should either book assistance in advance through Passenger Assist or speak to station staff when you arrive at the station, who will make alternative arrangements to get you where you need to be.
|Staffing level||Part time|
|Ticket office opening times||
Note: Proposal to alter hours
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||Yes|
|Station buffet available||Yes|
|Station buffet information||The Junction Cafe coffee cart, WHSmith Coffee House|
|Toilets information||The toilets and accessible toilets are located on Platform 1. The toilet facilities are only available during station opening hours. The National key toilets are operated by a radar key.|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
|Shops information||WHSmith newsagent, PhotoMe photo booth|
|Customer help points available||Yes|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|Step free access coverage||No|
|Step free access information||
Level to plats 1,2&3 - connecting footbridge or access from street / car park to platform 4. Alternative step-free route is over the road bridge outside the station.
|Ticket gates exist||Yes|
|Ticket gates information||
Ticket gates to all platforms
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||52|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||No|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||ScotRail|
|Car park 1 spaces||214|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details||
Free parking for rail users
|Rail replacement information||
Buses pick up/drop off from Station Road, which leads into Platform 4 car park
|Taxi rank available||Yes|
|Taxi rank information||
|Bus services available||Yes|
|Bus services information||
For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
|Cycle hire available||Yes|
|Cycle hire information||AMG Cycles