Train services at Ayr return to normal
We’re happy to let our customers know that services to and from Ayr will return to normal from Thursday 20 December.
Earlier this year South Ayrshire Council enforced an exclusion zone at Ayr station due to the privately-owned former Station Hotel building being deemed unsafe.
While South Ayrshire Council carried out the necessary work to contain the unsafe structure, services between Glasgow Central and Ayr, Girvan, Stranraer and Kilmarnock were disrupted.
The successful encapsulation of the former hotel building means ScotRail can now access Ayr Townhead Depot and begin to safely operate trains through the station, allowing a full service to return on Thursday 20 December.
Customers are encouraged to download the ScotRail app for the most up to date train information.
Access by car the Smith Street car park remains closed and vehicles are required to enter/leave this via the previous ‘exit’ opposite Ayr Central. The car park now only has 31 spaces including two disabled-persons’ parking spaces. The car park includes an area for pick-up and drop-off.
All restrictions to the Station Road car park have now been lifted. The car park provides 72 spaces and three disabled-persons’ parking spaces.
Smith Street main entrance
The main station ticket office is closed and a new entrance has now been created at the north-end of the main building. Access is gained via the footpath off Smith Street and through the car park opposite Ayr Central.
Station Road main entrance
Access via Platform 4 entrance remains unchanged. However, please note that the main station-side pavement over the railway bridge towards Holmston Road and Station Road is closed, as is the footpath into the station from the bridge. Customers with additional access needs are encouraged to use the route via Mill Street if access is required an alternative platform. Customers can also book free assistance if required through the Passenger Assist programme, or speak to station staff, who will be happy to assist.
|Staffing level||Part time|
|Ticket office opening times||
Note: Proposal to alter hours
|Smartcards issued here||No|
|Top up Smartcards here||No|
|Validate Smartcards here||Yes|
|First class lounge opening times||No|
|Seated area available||Yes|
|Waiting room opening times||Yes|
|Station buffet available||Yes|
|Station buffet information||Cafe, WH Smith|
|Toilets information||The toilets and accessible toilets are located on Platform 1. The toilet facilities are only available during station opening hours. Radar - National Key Scheme|
|Baby changing facilities available||Yes|
|Telephones available||Cards and Coins|
|Post box available||No|
|Tourist information office available||No|
|Bureau de change available||No|
|Shops information||WHSmith newsagent, PhotoMe photo booth|
|Helpline contact details||
Note: Tel: 0800 912 2901; 18001 0800 912 2901 (for Deaf and Hearing loss Customers)
|Customer help points available||Yes|
|Staff help opening times||
|Induction loop available||Yes|
|Accessible ticket machines available||Yes|
|Accessible booking office counter available||Yes|
|Ramp for train access available||Yes|
|National key toilets available||Yes|
|Step free access coverage||No|
|Step free access information||
This is a Category B station. Level to platforms 1,2 & 3 - connecting footbridge with stairs or access from street to platform 4. Alternative route is available by going outside the station over the roadbridge
Blue Badge parking bays: 7
|Ticket gates exist||Yes|
|Ticket gates information||
Ticket gates to all platforms
|Impaired mobility set down available||No|
|Cycle storage available||Yes|
|Cycle storage number of spaces||52|
|Cycle storage sheltered||Yes|
|Cycle storage CCTV||No|
|Cycle storage types||
|Car park 1||Station Car Park|
|Car park 1 operator||ScotRail|
|Car park 1 spaces||214|
|Car park 1 opening times||
|Car park 1 charges||
|Car park 1 contact details|
|Rail replacement information||
Buses pick up/drop off from Station Road, which leads into Platform 4 car park
|Taxi rank available||Yes|
|Taxi rank information||
|Bus services available||Yes|
|Bus services information||
For details of bus services, visit www.travelinescotland.com or call 0871 200 22 33 (24 hours)
|Cycle hire available||Yes|
|Cycle hire information||AMG Cycles