Glasgow Central Station
Station message
The lifts are out of order between high level and mid level at Glasgow Central station.
Glasgow Central (GLC)
Gordon Street
Glasgow
Strathclyde
G1 3SL
| Staffing level | Full time |
|---|---|
| CCTV | Yes |
| Ticket office opening times | ScotRail ticket office (High Level)
ScotRail Ticket Office (Low Level)
Avanti West Coast Travel Centre
|
|---|---|
| Pre-purchase collection | Yes |
| Ticket machine | Yes |
| Oyster cards issued here | No |
| Use Oyster cards here | No |
| Smartcards issued here | No |
| Top up Smartcards here | Yes |
| Validate Smartcards here | Yes |
| Penalty fares | NR |
| Left luggage | Available: Yes Telephone: 0208 090 9939 |
|---|---|
| Lost property | Telephone: 0330 024 0215
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| First class lounge opening times | The lounge is available for Avanti West Coast passengers until 19:00 and Caledonian Sleeper passengers from 20:30. Dedicated corporate area with fixed desks for laptops. Designer chairs. Electronic departure information.
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|---|---|
| Seated area | No
|
| Waiting room |
|
| Trolleys | Yes
|
| Station buffet | Yes
|
| Toilets | Yes
Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key Accessible shower is available within the changing places facility. |
| Baby changing facilities | Yes
|
| Showers | Yes
|
| Wifi | Yes
|
| Post box | Yes
Located on the concourse |
| ATM machine | Yes
Located on concourse |
| Shops | Wide range of shops Yes
|
| Helpline | We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here . Note: If you wish to book assistance but are not sure which train operator you are travelling with, you can call 0800 022 3720. On calling, you will be referred to the appropriate train operator. |
|---|---|
| Staff help | Any member of station staff can help or at the mobility point, travel centre as well as the ticket office. Passengers should arrange assistance before travel with the relevant train operator: Avanti West Coast 08000 158 123; Caledonian Sleeper 03300 600500; CrossCountry 08448 110 125; London North Eastern Railway 03457 225 225; TransPennine Express 0800 1072 149; ScotRail 0800 9122 901. The Mobility Assistance point is open between 07:00 - 22:00. When closed passengers should see any member of station staff. There is an intercom available.
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| Induction loop available | Yes |
| Ticket machine | Yes
|
| Accessible booking office counter available | Ticket Office: available Travel Centre: not available Yes
|
| Ramp for train access available | Yes
|
| Accessible taxis information | Accessible taxis can be located on Gordon Street. |
| National Key toilets available | No
|
| Step free access | Customers requiring local trains in Lanarkshire, between Dalmuir and Motherwell / Larkhall, will need Platforms 16 and 17 at the underground Low Level part of the station. However, journeys on most routes from Glasgow Central will be from High Level Platforms 1-15. High Level Platforms 1-15 are all on the same level and require no step free access. To access Low Level Platforms 16 & 17 there are escalators. Disabled passengers should use the lift behind the ticket barriers on platforms 11-15. Disabled passengers can also leave by lifts to Hope Street and can leave all other exits by foot except Union Street. For step free access to Union Street disabled passengers should exit by Gordon Street. |
| Ticket gates | Ticket gates are located on platforms 3 to 17 Yes
|
| Impaired mobility set down available | At the Mobility Point on the station concourse. Help can be requested from the mobility point or by asking a member of station staff Yes
|
| Wheelchairs | Yes
|
| Cycle storage available | Yes |
|---|---|
| Cycle storage spaces | 70 |
| Cycle storage sheltered | Yes |
| Cycle storage CCTV | Yes |
| Cycle storage information | Located in front of the escalators to platforms 16 & 17 beside the British Transport Police office and on platform 15 |
| Cycle storage types |
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| Car park 1 | Oswald Street NCP Car Park |
| Car park 1 operator | NCP |
| Car park 1 spaces | 555 |
| Car park 1 opening times |
|
| Car park 1 contact details | Telephone: 0845 050 7080 |
| Rail replacement information | Bus pick up / drop off on Gordon Street. |
| Taxi rank | |
| Onward travel | First Group operate a network of frequent local bus routes around Glasgow city and nearby towns. For route maps and timetables: Arriva and Stagecoach operate a network of routes from Glasgow to surrounding towns. For routes and times: www.arrivabus.co.uk and www.stagecoachbus.com Not all buses are accessible Buy a Glasgow PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the city. For details: For information about all public transport in Glasgow and Strathclyde the area visit: |
| Airport | GLASGOW AIRPORT: First operate the Glasgow Shuttle 500 bus, running every ten minutes direct to the airport. There are stops just outside Glasgow Central station on Bothwell Street and Waterloo Street. For times: www.firstglasgow.com |
| Port | Service to Gourock for onward ferry connection to Dunoon and Kilcreggan. Service to Wemyss Bay for onward ferry connection to Rothesay. Service to Ardrossan Harbour for onward ferry connection to Brodick. Service to Stranraer for onward ferry connection to Belfast. |
| Cycle hire | Glasgow City Council bike scheme: 400 bikes will be available for public hire at 31 locations across the city with additional temporary sites: www.nextbike.co.uk/en/glasgow/ Bike & Go: Bikes available for public hire from the station concourse. Register online: www.scotrail.co.uk/bike-and-go |