Other travel info
Last updated: Monday 21 September 2020
National Rail Vouchers
We recognise that many customers will not have been able to use their National Rail Travel Vouchers due to the COVID-19 outbreak. The validity of Travel Vouchers with an expiration date between 17 March and 16 September 2020 has been extended by six months to allow you to use them for travel at a later date. For example, a Rail Travel Voucher that expires on 10 June 2020 will be accepted as payment towards train tickets up to and including 9 December 2020.
Rail Travel Vouchers can be redeemed against the cost of train tickets at ScotRail Ticket Offices across the country.
Railcards used across the UK are administered centrally by National Rail. In these exceptional times, National Rail are working together with ScotRail and other train operators to assist Railcard holders who have been unable to use their Railcard due to the COVID-19 outbreak.
ScotRail customers should contact National Rail directly for updates on the validity of Railcards here
We continue to operate a revised timetable as part of our response to the Coronavirus pandemic. As a result, travel connection services are also impacted.
Glasgow Station Bus Link
Our Glasgow station bus link between Glasgow Central, Glasgow Queen Street and Buchanan Bus station is currently operating a reduced service of every 20 minutes from 0800 to 2000 Monday to Friday, 0900 to 2000 on Saturdays, and 1200 to 2000 on Sundays.
The Glasgow Central pick up and drop off point has been temporarily moved from the Gordon Street station entrance to the lay-by area on Union Street located outside the Co-op supermarket.
ScotRail operates cross-border services from Glasgow to Carlisle. Different rules and guidance may apply to customers upon arrival at Carlisle station. Please check the Avanti West Coast travel advice page for guidance.
Other transport providers may be operating amended timetables at this time, including on routes shown on our journey planner. If you normally rely on other modes of public transport before or after traveling with us, please check your journey connections with Traveline Scotland, at www.travelinescotland.com or on 0871 200 22 33.
Refunds and local lockdowns
If there is a local lockdown affecting your area, and you are reconsidering travel, please find more information regarding refunds here. ScotRail will continue to operate services to stations in areas which are put under local lockdown for key workers and necessary trips. We recommend you consult Scottish Government advice on local measures, adhere to any travel restrictions and follow our Fives Rules for Safer Travel to stay safe when travelling to, from or connecting through these stations .
Make the right choice. Play your part.
Trains may not look busy when they are full. Wait for the next one if you cannot guarantee physical distancing.