Using face coverings and hand sanitiser

If your journey is essential, so is covering your face

You must cover your face at all stages of your journey with ScotRail, including in stations and on trains.

There are some exceptions. ScotRail customers do not need to wear a face covering if, for example:

  • you are a child under five years old
  • you have a health condition where a face covering would be inappropriate because it would cause difficulty, pain or severe distress or anxiety or because you cannot apply a covering and wear it in the proper manner safely and consistently
  • you have a reasonable need to eat or drink
  • you need to take medication
  • you need to communicate with someone else who relies on lip reading
  • a relevant person, such as a police officer, asks you to remove your face covering

Guidance on the use of suitable face coverings is available from the Scottish Government here.

Hand sanitiser

We recommend that you use your own hand sanitiser when using ScotRail trains and stations.

You’ll find hand sanitiser dispensers at the following stations:

  • Glasgow Central
  • Edinburgh Waverley
  • Haymarket
  • Glasgow Queen Street

We are not currently offering hand sanitiser on board our trains, however our train toilets do contain soap and hot water to be able to wash your hands.

Our message to you remains the same as it has been since the start of the pandemic: only travel if your journey is essential and follow our five rules for safer travel. It will help to keep you, your fellow customers, and our staff safe.

If you still think it’s not safe to board a train, don’t do it and wait for another service.