Your ticket to getting back on track

You'll see we've made some changes in stations and on board our trains as you start to travel with us again. As we all start to get back on track, these new measures are in place to ensure your safety and peace of mind.

Your ticket to cleaner journeys

We’re going the extra mile to ensure your safety when you travel with us. We’ve introduced extra cleaning on trains between journeys, hand sanitiser in stations and we’re deep cleaning our trains every night.

The hygiene and cleanliness of our trains and stations during the Coronavirus pandemic is so important to us. Not only have we introduced enhanced cleaning schedules in our stations to include high-traffic customer touchpoints such as ticket machines and ticket gates, our train presentation teams at major stations across the network are also sanitising trains in between journeys in addition to trains being deep cleaned each night.

To limit the number of touchpoints you need to use on your journey, you can buy your ticket before you travel using the website or the ScotRail app. All customers must hold a valid ticket before boarding a train.

Your ticket to a safe welcome back

If you haven’t travelled with us for a while, you might notice some changes in and around our stations which have been introduced to keep both you and our staff safe.

As you might expect, we’ve introduced significant safety measures across the ScotRail network. Physical distancing measures are in place throughout all our stations which may mean your journey takes a little longer than expected. We’ve also installed protective screens at ticket centres and help points as well as introducing mandatory face coverings across all stations and trains.

Your ticket to peace of mind

Our ‘Five Rules for Safer Travel’ have been in place throughout the pandemic to stop the spread and minimise your contact with our staff and other customers, but we’ve also introduced other measures you perhaps didn’t know about.

As well as making it as easy as possible to buy your ticket before you board to limit contact with staff members, we’ve also introduced a range of additional safety measures. You’ll find hand sanitising points in our major stations, and we provide our staff with personal hand sanitiser to help further protect customers.

Your ticket to a helping hand

Even though we’ve had to adapt the way we operate to ensure the safety of our customers and staff, we want your journey to be as simple and as comfortable as possible. If you have any questions about the new measures we’ve put in place, just ask a member of staff and we’ll be happy to help.

Back to travel guidance