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A Smartcard is a plastic card that contains a chip and aerial allowing information (and in this case tickets) to be electronically stored. Season Tickets on Smartcards have the advantage of being more secure and robust than the traditional paper tickets.
Visit our Smartcard page to find out more
ShareKids Go Free tickets allow you to travel off-peak any day of the week with up to two children aged 5-15 travelling free with each adult.
You can use your Kids Go Free return ticket on longer journeys for up to a month and you don’t have to book in advance, so it’s perfect for family holidays, impromptu day trips or fun weekends away.
With a Kids Go Free ticket you can also get one free child entry to some of Scotland’s most popular attractions. For full information on Kids Go Free, including Deals on attractions available, please see our Kids Go Free pages.
ShareMy ScotRail is your online account. Register here to buy tickets online, sign up for a ScotRail Smartcard, and buy Smart products such as our Club 50 membership.
Log in to add/manage your Smartcards, add products, and view or update your contact details.
ShareYes, you can get a refund, subject to a £5 administration fee, for each unused ticket given back to us before the date of travel. The M-Pass is also non-refundable once you've clicked "Activate" on the activation website.
ShareAdvance tickets are non-refundable. However, you can change the date or time of your ticket by paying the standard £5 administrative fee plus any difference in fare. Find out more on our Refunds page.
ShareNormally you only need one.
If you want to join Club 50 you’ll need a Club 50 Smartcard. If you want to buy Smart Season Tickets, you'll need a photo Smartcard (a Smartcard with a photo of you printed on it).
No, but every member of your family can have their own Smartcard.
The adult travelling with the child can use Railcard discounts for their ticket. However, there is no further discount for the Kids for a Quid ticket.
ShareIf your details have changed since you signed up for your My ScotRail account, you can update your name, address, email and phone number online:
If you've signed up with the wrong date of birth or want to cancel your Smartcard, please call our Smartcard team on 0344 811 0141.
ShareLog into My ScotRail to see details of your ScotRail tickets on your ScotRail Smartcard. Details are updated overnight so tickets you buy today will be shown in your online account tomorrow.
You can also check details of your ScotRail tickets at our ticket machines, and using the 'My Tickets' section of the app - see here for details.
If your ScotRail ticket is on another Smartcard, contact the card issuer.
| Product/Card issuer | ScotRail Smartcard | SPT Personalised Smartcard | GrassHOPPER Smartcard |
|---|---|---|---|
| ScotRail ticket | Log into My ScotRail ScotRail ticket machine |
SPT Smartcard team |
GrassHOPPER team on 01467 533080 or [email protected] |
ScotRail tickets
You can buy certain ScotRail tickets for your ScotRail Smartcard at our ticket machines. They’ll be loaded onto your card immediately and will appear in your My ScotRail account the next day.
Non-ScotRail tickets
ScotRail Smartcards can be used to store tickets for travel across multiple modes of transport and multiple transport operators, but these won’t appear in your My ScotRail account.
ShareAnyone from the age of 5 can get a Smartcard. You must be 16 years old or over to sign up or buy tickets online.
Ordering a Smartcard for a child? Download the application form below.
You may be asked to provide proof of age if you're travelling with a Child card or Club 50 card.
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