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We cannot accept screenshots of mTickets as a valid ticket for travel. You must show your mTicket in the ScotRail app. You may be asked to toggle between the barcode and ticket views when your ticket is checked.
ShareThere are two ways to get a ScotRail Smartcard:
You can choose a photo or non-photo Smartcard when you apply:
You should receive your Smartcard within five working days.
No. Your first ScotRail Smartcard is free – but we may charge a replacement fee in some circumstances.
Some of our Smartcard products are age-dependent. We need your date of birth so we can offer you the relevant range of products.
ShareTo purchase your mTicket, buy using the ScotRail app and choose ‘mobile’ as your delivery method. Once purchased, you need to activate the ticket before you can travel. You will know it’s activated when the ticket on the screen turns from grey to orange. If / when you make the return journey you will need to activate the return portion of your ticket before you travel. You can see the return portion by swiping left from your outward ticket.
When you travel, your mTicket will be checked by staff in the same way as a paper ticket would. When passing through the station gates, scan the mTicket’s QR code on the reader at the ticket gate to gain entry/exit. Screenshots of an mTicket are not valid for travel. Your mTicket must be shown in the ScotRail app with the ability to show both the barcode and ticket tabs.
ShareIf you travel with an invalid ticket you may have to pay an excess fare or, in certain circumstances, purchase a new ticket to complete your journey. If you're travelling with an Advance ticket that's different to the journey booked, you'll need to buy a full new ticket. An invalid ticket might mean you've travelled beyond your destination or travelled under different ticket conditions, such as travelling at a time which your ticket doesn’t cover.
ShareWe know things don't always go as planned - tickets get lost or stolen, or people miscalculate fares. If you encounter a problem, please speak to us rather than boarding a train and hoping for the best. We can process payments that allow your ticket to be paid for by another person at any National Rail station. In some circumstances we will issue you with an authority to travel, allowing you to complete your journey.
Help Points are also available at all ScotRail stations to allow you to seek assistance from our Customer Service staff. In addition, ScotRail have launched a ‘Customer Mobile Help Point App’ that will enable you to get advice from our customer service staff.
ShareIf you are found to be travelling without a valid ticket for your full journey, we have the right to issue a Travel Irregularity Report. We'll record the traveller's full name, address and date of birth, as well as time, location and description of the incident. A bill, including an administration fee, will then be issued by post.
If you are found to be leaving a station after travelling without a valid ticket, and after having the opportunity to purchase one, you may be reported for fare evasion and ultimately prosecuted.
ShareSmart Plus lets you use your ScotRail Smartcard like an Oyster card. No need to queue for tickets - add credit to your Smart Plus account online then tap to travel.
Smart Plus is in the pilot phase and can currently be used for travel between Glasgow Central, Cathcart, Neilston, Newton and intermediate stations
ShareAll holders of an active ScotRail Smart Season Ticket on a ScotRail Adult photo Smartcard or Club 50 card on the qualifying day of 21 March 2018 will be eligible to claim an equal share of the £1 million reward fund. The fund will be divided equally by the number of eligible customers.
ShareDon't have a Smartcard yet? Sign up for Smartcard here
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1. Enter journey details
Enter your to/from stations and select a start date.
There's no need to enter a journey time unless you want your Flexipass to start on the day you buy it. Same day - enter a start time around four hours ahead.
Your Flexipass is valid for one month from the date you choose.
2. View ticket options
Look out for Flexipass 10 Single or Flexipass Carnet in the list of available tickets.
Buying a Flexipass to start the same day? Enter a start time around four hours ahead.
Flexipass can be used in either direction on your chosen route. In some circumstances it can only be bought in one direction. If Flexipass doesn't appear in the list of ticket options, follow the link to 'change journey' and reverse your to/from stations.
Still don't see it? Flexipass 10 is available on over 1,350 journey options across 28 routes in Scotland but may not be available on your route yet. The 50-journey Flexipass Carnet is only available between Edinburgh and Glasgow.
3. Select your ticket
Click 'Next' to continue.
4. Choose your delivery option
Flexipass is available on Paper and Smartcard. For Smart Flexi, choose the Smartcard delivery option, select your Smartcard and collection station.
5. Confirm
Click 'Continue' to confirm your purchase and continue to payment.
For a fair railway every single person boarding a train and using the ScotRail service must pay for a ticket. When you buy a ticket you are investing in the railway to make it better for the future. Buying a train ticket also contributes to local economies and communities. Find out how your ticket goes further than you think.
ShareYes, you can. You only need to have served a minimum of one day in Her Majesty’s Armed Forces (Regular or Reserve) or Merchant Mariners who have seen duty on legally defined military operations. Eligibility documents need to be provided at time of purchase.
Details can be found on the Veterans Railcard website.
ShareYou can pay for your mTicket on the ScotRail app using your credit or debit card, or Apple Pay.
ShareOur live network map takes the same data that feeds our live travel updates and pins it to a route on the ScotRail network. The information is displayed in real time. Stations on the map are linked to our station information pages and live departure boards.
