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You get four days of unlimited Standard Class travel over eight consecutive days.
Travel in one direction only: clockwise or anti clockwise.
Your travel is flexible, but the validity period is not: the eight-day period starts on your first day of travel.
ShareThere are two options to choose from:
We offer weekly, monthly, and annual Season Tickets. Find out how much your Season Ticket will cost, and how much money you are likely to save on train travel, by using our Season Ticket Calculator.
ShareOur Passengers’ Charter sets out our promise to you.
We want you to enjoy every aspect of travelling with us, whether it’s your first journey or you’re a regular customer. This Charter is a statement of our commitment to provide the safe and high-quality service that you have the right to expect.
Download a PDF copy of the Passengers' Charter
We want you to enjoy every part of travelling with us, whether it’s your first journey or you’re a regular customer. This charter sets out our commitment to provide the safe and high-quality service that you have the right to expect.
We believe that when you travel with us, you should receive a great service throughout your journey.
As such, we will:
• provide a friendly and professional service, as well as safe, clean, and reliable trains that run on time;
• make it easy for you to do business with us, from buying your tickets to sharing your feedback;
•listen to you, and treat you fairly when things go wrong.
This document contains details about how to plan your journey, buy tickets and arrange extra help if you need it. It also explains what to expect if things go wrong. And with our ‘Delay Repay’ scheme, we explain how to make a claim if you are delayed.
Running a reliable, punctual railway for the people of Scotland is important to us. We have made it easier than ever before for you to get in touch with us, whether for help or to give us comments. At the end of this booklet there are details of all the ways that you can contact us.
Scotland’s railway system is changing. New trains will be faster, longer and more environmentally friendly, and there is investment in infrastructure (for example, tracks, equipment and stations and services).
The transformation of our railway system improves connections between businesses and customers, between people and job opportunities, and between communities. It contributes to Scotland’s growth and prosperity, and it is an exciting period for everyone involved.
So our railway system plays a much bigger role than the journey from A to B. We intend to play an important part of a national transport network through, for example, our commitment to expand cycle parking across the network and make journeys more convenient with Smartcards.
We will work alongside our industry colleagues, including Transport Scotland, local authorities, regional transport partnerships, community rail partnerships and others to further improve the services, products, facilities and information on offer to our customers.
We have also created a closer working relationship with Network Rail Scotland, under the ScotRail Alliance, to improve what we do, provide the very best for our customers and transform our railway.
We will provide a railway system that improves connections, reduces journey times and improves our customers’ experience.
A series of investments are being made to bring about real improvements to services and customer experience. Examples of improvements are as follows:
• Brand new trains between Edinburgh and Glasgow, on a new electrified line, to offer faster journey times and more seats
• Fully refurbished, high-quality trains to serve the seven great cities of Scotland
• A commitment to providing cycle parking and linking cycle and rail facilities across the network. We have already delivered 1,269 new cycle-parking spaces since 1 April 2015. Our Bike & Go cycle-hire scheme is now available at 11 stations across the network
• The introduction of the ScotRail Smartcard. Season ticket ScotRail Passenger Charter 6 holders with annual, monthly or weekly tickets are already using Smartcards on all routes. For more on Smartcard, click here
• The creation of ten community rail partnerships (CRPs) across the country, which will involve ScotRail and the community working together to benefit local areas
• The creation of ten community rail partnerships (CRPs) across the country, which will involve ScotRail and the community working together to benefit local areas
• Investment in more than 400 workshops for our staff, to help us improve the service we provide to customers. These workshops will focus on making improvements across all areas of the business
• An online panel of thousands of customers who provide us with feedback and suggestions. We make improvements based on this invaluable information. You can find out more about joining this online panel here.
ShareOff-Peak tickets are for trains that are less busy, offering you cheaper fares and flexibility with no need to book in advance. Find out about our price promise
Where to buy
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Which routes can I travel on?
Off-Peak tickets are available on all operators' services for Standard Class travel on all shorter distance routes.
Do I need to make a reservation?
You don't need to, but you can reserve a seat on selected services.
Can I upgrade to First Class?
Yes, absolutely.
Can I get a refund?
Yes, there's a £10 administration fee for unused tickets up to 28 days after the expiry of ticket.
Can I make a change to my travel plans?
Yes, you can change your travel plans before the outward journey for a £10 administration fee.
Can I break my journey?
Yes, you can break your journey at stations along the route you're travelling.
With a Two Together Railcard you can enjoy savings of 1/3 on fares across the UK, for any two named people aged 16 or over who travel together.
Find out more about the Two Together Railcard here
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A Flexipass offers flexible train travel. With a Flexipass, you can make 10 journeys on the same route within one month.
With an Edinburgh to Glasgow Flexipass, you can buy a 10 or 50 journey ticket. This route is also eligible for a First Class Flexipass ticket, subject to availability. 50-journey Flexipasses are available from ScotRail booking offices, on paper only.
ShareAnytime tickets give you the freedom to travel whenever you want. You can buy a Single, Day Return, or Open Return ticket for train journeys on any day, and at any time.
The flexibility of Anytime tickets means you don’t have to book them in advance. Simply buy a ticket on the day and hop aboard. You can also break your journey up at stations along the route.
ShareAn Off-Peak ticket offers cheaper train fares during less busy travel times. They’re flexible, meaning you don’t need to book in advance and can use them to break up your journey at stations along your route.
Off-Peak Day Return tickets can be bought for outward journeys after 9.15 on weekdays and at any time during the weekend and on Scottish bank holidays. They are valid on all ScotRail, CrossCountry, and Avanti West Coast services.
Even cheaper fares are available with a Super Off-Peak Day Return. These are exclusive to Smartcard users and valid on ScotRail services only from 11.00 to 15.00, and after 20.00.
ShareClub 50 is ScotRail’s exclusive club for people aged 50 and over. Membership costs £15 per person for one year.
As a member you’ll get a year-round 20% discount on Off-Peak and Advance tickets purchased online (10% discount when purchased at a staffed station or via Telesales). You’ll benefit from exclusive flat fare ticket offers - now three times a year - and other member offers.
ShareExclusively for businesses and organisations, ScotRail Business Travel is a free service that makes arranging business travel easy.
You'll have a dedicated account manager to help you every step of the way, make sure you get the best value for your budget and save you time.
ShareNo you can’t. Once you add your named companion on your application, that is the only person who will also receive the discount. They only receive the discount when they travel with you – the main cardholder. They cannot receive a discount when they travel on their own.
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