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Have a question about ScotRail products or services?
Type your keyword/s into the search box, then click 'Search'.
You can also filter by category - just select a tag then click 'Search'.
Season Tickets can be bought and renewed online, with the ScotRail app, via a ticket vending machine, or at a ticket office. If you have one of our free Smartcards, you can simply load your ticket to it every time you buy one. You will need to supply a photo, which can be taken with your smartphone, should you wish to obtain a new Smartcard.
We offer Paper Season Tickets too. These require a photocard, which you can get for free from ScotRail booking offices and travel centres, and a passport-sized photo.
You can buy your Season Ticket in advance or on your first day of travel. Online purchases must be made at least four hours before you travel.
SharePlease note: Kids for a Quid doesn't have to be purchased at the same time as an adult ticket. If you have purchased your ticket online or from a ticket vending machine, you can still add Kids for a Quid at a ScotRail ticket office. Only when a ticket office isn't available can the Kids for a Quid ticket be purchased on the train.
ShareThe ScotRail Business Travel annual Season Ticket scheme can help to get your commuters on track.
If your business wants to encourage sustainable travel or simply give employees better travel options, our employer managed scheme is easy to set up. It allows you to offer an affordable annual Season Ticket purchase scheme to employees, making travelling to work easier for everyone.
ShareYou can buy Off-Peak, Off-Peak Day, and Advance tickets with a Club 50 discount between any two stations in Scotland, where these tickets are available. Note that not all tickets are available on all routes.
You'll be required to carry your Club 50 Smartcard (or printed proof of membership) and proof of age with you when travelling to validate your ticket.
Excludes 'LNER only' and 'CrossCountry only' fares.
No, Club 50 is only valid between stations in Scotland. Services to or from Carlisle, Newcastle and Berwick-upon-Tweed are not included in the offer as these stations are not in Scotland.
ShareYes, where your ticket type is eligible for exchange or refund you can do this within the My Tickets section of the app. If you buy a refundable ticket for more than £10, you are eligible for a refund. All we ask is that the m-ticket is not activated or used. Please note that a £5 admin fee will apply.
ShareYou can buy Off-Peak, Off-Peak Day, and Advance tickets with a Club 50 discount, between any two stations in Scotland, where these tickets are available. Note that not all tickets are available on all routes.
You'll be required to carry your Club 50 Smartcard (or printed proof of membership) and proof of age with you when travelling to validate your ticket.
Step 1: Click on Buy Tickets in the main menu
Step 2: Enter your journey details and click on the blue cross to 'Add Railcard'
Step 3: Select CLUB 50 WEB - SCOTRAIL from the list of railcards
Step 4: Click 'Find times and tickets'
Step 5: If you have selected an eligible journey, the prices shown will include the 20% discount
Step 6: Proceed with your booking – if you are asked to update your details during the booking process, please do so ensuring all mandatory fields are completed
Your mTicket will be delivered to your device almost instantly. Usually, a quick refresh of the ticket screen is all that’s required.
SharePaper Season Tickets are valid on all operators’ services. Smartcard Season Tickets are valid on ScotRail and LNER services.
You can use your Season Ticket at any time of the day, including weekends, with no restrictions. You can also break up your journey by travelling to intermediate stations along your route.
ShareBy credit or debit card. Payment processing is handled in the same way as ScotRail's website purchases, so any card you use on the site can also be used in the app.
ShareAn mTicket has the same validity as a paper ticket or ticket on Smartcard. For example, an Advance mTicket is only valid on the train you selected.
ShareNo, you don’t need to have internet access to use your mTicket. You can scan your mTicket when you travel without using any internet. You only need access to the internet to make the initial purchase and to download the ticket to your phone.
ShareIf your Season Ticket is on a Smartcard and you lose your card, your ticket will be cancelled and securely transferred onto a new one.
ShareYes, within the My Tickets section of the app you will see all your purchased tickets. If you’re travelling as a pair or in a group, one mobile device can be used for all tickets. You’ll need to allow extra time at the station as you’ll need to scan each mTicket separately to get through ticket barriers.
ShareYes, standard child tickets are available as mTickets. Kids for a Quid tickets cannot be loaded as mTickets as these can only be purchased from a booking office or on board a train when a booking office isn’t available.
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