Customer services

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Email: [email protected]

Leave feedback Claim for a delay Make a complaint

To report a safety issue, please use Help Points or speak to rail staff. If it's an urgent safety issue, call us between 7am and 10pm on 0344 811 0141 (option 3).

For safety issues after 10pm and before 7am only call us on 0141 335 5240.

Personal safety

All of our stations have Help Points where you can get information and report any suspicious behaviour or incidents. All of our trains are fitted with closed-circuit television (CCTV) to create a safer environment for customers and staff.

If you witness an incident or if you need to report a crime, please call British Transport Police on 0800 40 50 40 or text 61016. In an emergency call 999. BTP officers are present at many stations.

Frequently asked questions

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Contact forms

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To ask us a question, leave feedback, make a complaint, or submit a Price Promise request, select ScotRail Customer Relations