Flexibility ‘on tap’ with summer of Smart

Thursday, 20 April 2017
  • 70% of all ScotRail tickets being made available on Smart

  • Move follows completion of last summer’s infrastructure upgrades

  • Smart Flexipass tickets to be introduced on 1400 journey options

The ScotRail Alliance will be converting its most popular tickets to Smart technology over the next three months, meaning customers can beat the queues by loading products onto their Smartcard in advance of travel.

The second ‘Summer of Smart’ will result in 70% of all ScotRail tickets being made available as ‘queue-busting’ Smart products. This follows on from last summer’s Smart infrastructure programme that saw every route in Scotland upgraded to enable Smart ticketing. This work also saw season tickets become the first ScotRail ticket type to move to Smart.

In particular, Flexipass tickets – which offer 10 journeys that can be taken flexibly over the period of one month from first date of travel – will be introduced on Smart to almost 1400 journey options. For regular rail travellers on routes such as Ayr - Glasgow, this new ticket offers enhanced flexibility and convenience.

Over summer 2017, the following products will also switch to Smart:

  • Singles and Returns
  • Off Peak.

To encourage customers to convert to using a Smartcard, a benefits package – offered in partnership with key high street brands - where season ticket users can get a bit more value for money from their Smartcard tickets is also now in place.

ScotRail is also working with other public transport operators to deliver combined tickets for bus and ferry travel. It’s expected that the first of these will be available this summer.

ScotRail Alliance Commercial Director Cathy Craig said:

“We’ve been working hard behind the scenes over the past few months to get Scotland ready for the rollout of our queue-busting Smart tickets. Every route and every station in Scotland has been upgraded so we are ready now to start switching our most popular tickets to Smart.

“Switching to Smart means no more standing in queues to purchase tickets. Customers can buy at home and then just tap through the gates. This takes some of the hassle out of travelling and will make it easier and faster for people to get about Scotland.

“Alongside the introduction of our brand new faster, longer, greener trains – and the arrival of our fleet of fully refurbished inter-city trains, Smart ticketing is helping transform rail travel. We are delivering more seats, shorter journeys and hassle free travel through upgraded stations. This is what our customers want.”