Leading by example

Tuesday, 16 May 2017
  • Nomination in leading UK transport and logistics award scheme

  • Jacqueline Taggart heads up Customer Experience in ScotRail Alliance

The ScotRail Alliance’s Customer Experience Director Jacqueline Taggart has been nominated in the prestigious 2017 FTA everywoman in Transport & Logistics awards.

Jacqueline is one of three nominees in the Leader section of the Passenger Award category which rewards enhanced customer experience.

Now in their 10th year, these Freight Transport Association awards recognise and encourage the work of female role models in the transport industry. A total of 33 women are nominated across the range of awards from customer experience and innovation, to supply chain and retaining talent.

On hearing the news that she’d been nominated, Jacqueline, from Blantyre, Lanarkshire, said: “I’m honoured and just a bit gobsmacked. I may be the nominee but it’s the work of my team around our network that ensures we’re doing everything we can to make customer experience as good as it can be for every one of the 96 million journeys made on our services every year.

“Of course I hope to win on 21 June and, if I do, it will be a reward for everyone’s effort, not just mine.”

Jacqueline is one of only two Scottish-based nominees who are in line as potential winners across all the categories at the UK-wide event. Her role is wide-ranging, with the majority of customer-facing teams coming under her responsibility. This includes all stations in Scotland, all booking offices, gatelines, and hospitality teams.

Maxine Benson MBE, co-founder of everywoman, said: “In the 10 years since everywoman created these awards to celebrate women working in transport and logistics, there have been significant changes in the industry landscape, not least in an increased focus from all sectors to attract more talented women to it.

“These awards continue to play a critical role in demonstrating the breadth and variety of careers transport and logistics has to offer women. This year’s finalists are all great role models and ambassadors for the industry and we wish them all continued success.”

The awards finale – a gala dinner where the winners will be announced – takes place in London on 21 June.

Photo caption: Jacqueline Taggart, ScotRail Alliance Customer Experience Director