Statement from Alex Hynes, Managing Director of the ScotRail Alliance
We’re sorry to customers for the disruption to services in recent weeks. We know the impact this has on your day, and are working flat out to get things back to normal.
The disruption has been caused by two key factors:
- Late delivery of new trains by Hitachi and Wabtec means the training that is required for our traincrew, on new trains and new routes, has had to be compressed into a very short space of time. Day-to-day services have had to be cancelled to allow our people to take part in training.
- RMT industrial action meant there was an overtime ban for some of our people, which lasted for several weeks. This is now resolved but made the problem of traincrew training worse.
Training is ongoing so that we can get services back to normal and we can expect an improvement in the coming weeks. But while we continue to train our conductors and drivers some disruption will remain.
We know this isn’t acceptable, and are sorry to customers about this. Every single person at the ScotRail Alliance is working hard to improve things for our customers as soon as possible.
Customers should check @ScotRail on Twitter and visit JourneyCheck.com/scotrail before travelling.