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Log into My ScotRail to see details of your ScotRail tickets on your ScotRail Smartcard. Details are updated overnight so tickets you buy today will be shown in your online account tomorrow.
You can also check details of your ScotRail tickets at our ticket machines, and using the 'My Tickets' section of the app - see here for details.
If your ScotRail ticket is on another Smartcard, contact the card issuer.
| Product/Card issuer | ScotRail Smartcard | SPT Personalised Smartcard | GrassHOPPER Smartcard |
|---|---|---|---|
| ScotRail ticket | Log into My ScotRail ScotRail ticket machine |
SPT Smartcard team |
GrassHOPPER team on 01467 533080 or [email protected] |
ScotRail tickets
You can buy certain ScotRail tickets for your ScotRail Smartcard at our ticket machines. They’ll be loaded onto your card immediately and will appear in your My ScotRail account the next day.
Non-ScotRail tickets
ScotRail Smartcards can be used to store tickets for travel across multiple modes of transport and multiple transport operators, but these won’t appear in your My ScotRail account.
ShareClub 50 is ScotRail’s exclusive club for people aged 50 and over. Membership costs £15 per person for one year.
As a member you’ll get a year-round 20% discount on Off-Peak and Advance tickets purchased online (10% discount when purchased at a staffed station or via Telesales). You’ll benefit from exclusive flat fare ticket offers - now three times a year - and other member offers.
ShareJoining Club 50 is quick and easy - all you need to complete the online application form is an email address and a recent (passport quality) photo. You can upload an existing photo or take a new one as part of the sign up process. Membership costs £15 per person for a year.
Club 50 requires online sign up because membership is only available on a Smartcard. Loading your Club 50 Off-Peak tickets onto your Smartcard keeps all your tickets in one handy place and saves you having to carry individual paper tickets. As a business we have committed to the Scottish Government that we will roll out Smartcard ticket options as quickly as possible.
No, sorry. Because Club 50 requires an online account, we need an email address for each member. This also serves as the username for the account.
Sorry, unfortunately not. To allow us to offer the best deals and discounts and to keep your personal information secure, Club 50 requires online registration and an email address. This cannot be supported at a station or by post.
You can’t use your Club 50 membership before your 50th birthday so you should wait until you turn 50 to join so that you get the best value from it. You can access the benefits straight away and don’t need to wait until your membership Smartcard arrives. You’ll be required to carry proof of age (50 or over) when travelling on a Club 50 ticket.
ShareAs a Club 50 member you receive:
20% discount on selected Off-Peak and Advance fares when purchased via the ScotRail website
10% discount on selected Off-Peak and Advance fares when purchased via other channels
Occasional additional rail offers which include flat fares and other promotions
On-board catering offer
Occasional additional offers from 3rd party partners
Club 50 cannot be used in conjunction with Railcard discounts, and the permanent discounts on offer for Club 50 members are not always as good as those offered by Railcards.
However, you are welcome to join Club 50 as well as that membership does also provide you with exclusive access to regular flat fare ticket offers - usually three times per year.
ShareWhen you join Club 50, you'll receive a Club 50 Smartcard with your membership loaded and ready to use - so you don't need to do anything.
If you're rejoining Club 50, you'll need to reactivate your membership. Or if you're adding a Club 50 membership to an existing Smartcard, you'll need to follow these steps -
You can do this by asking a member of our team, who will download your membership onto your Club 50 Smartcard using their smartphone.
With the latest version of the ScotRail App, you can load tickets (and memberships) you’ve bought online onto your Smartcard before you travel. You can also check what's already loaded, giving you peace of mind when you travel.
To load your Club 50 membership to your Club 50 Smartcard, just follow these two steps:
Your Club 50 membership will appear on screen and is now ready to use.
ShareYou can buy Off-Peak, Off-Peak Day, and Advance tickets with a Club 50 discount between any two stations in Scotland, where these tickets are available. Note that not all tickets are available on all routes.
You'll be required to carry your Club 50 Smartcard (or printed proof of membership) and proof of age with you when travelling to validate your ticket.
Excludes 'LNER only' and 'CrossCountry only' fares.
No, Club 50 is only valid between stations in Scotland. Services to or from Carlisle, Newcastle and Berwick-upon-Tweed are not included in the offer as these stations are not in Scotland.
ShareYou can buy Off-Peak, Off-Peak Day, and Advance tickets with a Club 50 discount, between any two stations in Scotland, where these tickets are available. Note that not all tickets are available on all routes.
You'll be required to carry your Club 50 Smartcard (or printed proof of membership) and proof of age with you when travelling to validate your ticket.
Step 1: Click on Buy Tickets in the main menu
Step 2: Enter your journey details and click on the blue cross to 'Add Railcard'
Step 3: Select CLUB 50 WEB - SCOTRAIL from the list of railcards
Step 4: Click 'Find times and tickets'
Step 5: If you have selected an eligible journey, the prices shown will include the 20% discount
Step 6: Proceed with your booking – if you are asked to update your details during the booking process, please do so ensuring all mandatory fields are completed
Tickets on Smartcard can be used on the services of any operator, subject to the conditions of the specific type of ticket you purchase.
ShareYour Smartcard can be used on any ScotRail route. You can buy Season, Anytime and Off-Peak tickets for a Smartcard.
Super Off-Peak and Flexipass tickets can also be loaded onto a Smartcard on some routes. It will show on the booking page online whether this is an option for your chosen journey.
ShareYou can buy:
ScotRail Smartcards are currently accepted on ScotRail trains, the SPT Subway and participating GrassHOPPER bus services. You can also use ScotRail Smart Season Tickets on LNER services.
You can buy SPT Subway tickets and SPT Pay As You Go credit to put onto your Smartcard.
Buy at SPT Subway ticket machines and Subway station ticket offices.
You can now load GrassHOPPER products onto your ScotRail Smartcard.
Buy from the driver on board participating bus services.
Share1. Buy tickets
Buy Smart tickets online, via the ScotRail App, at our ticket vending machines and booking offices.
2. Load tickets onto your Smartcard
Bought online? You have two options –
Bought at a ticket vending machine? When your payment’s complete, the machine will prompt you to tap your Smartcard to instantly load your ticket.
Bought at a booking office? Your ticket’s already loaded – you’re ready to go.
You can load ScotRail Smart tickets onto ScotRail Smartcards, and the full range of Scottish ITSO Smartcards.
ShareYou can make changes and get refunds on some tickets, with an administration fee.
It can take a couple of seconds for your Smartcard to validate on the target area. If the problem continues, let one of the ScotRail team know and continue on your journey. If the problem continues, call our Smartcard team on 0344 811 0141.
ShareCheck these answers to common account problems.
If you have set up an account since 1 April 2015, click Login/Register to access the My ScotRail login screen and select the 'Request new password' tab. Follow the link to reset your password.
If you set up your ScotRail account BEFORE 1 April 2015, then you will need to register again. Unfortunately, due to data protection, we were not able to migrate all of your personal information during the ScotRail franchise change.
To check if you already have a ScotRail account:
If you receive a message saying that you don’t have an account registered with us, then you can go ahead and create a new one. If you receive a message saying we've sent you a new password, then you do have an account with us and we have sent a new password to your email address. You can change this password later in My ScotRail.
To reset your password:
If you have an account with us we will send a new password to your email address. You can change this password later in My ScotRail.
Our online registration form and photo upload tool is designed for - and tested on - many device types and web browsers. If you’re experiencing technical difficulties we recommend you try again using a different device or a web browser.
We have also heard that some customers have experienced issues when completing the form over a slower mobile network connection. Where possible, we recommend you use a WiFi connection.
It’s hard for us to diagnose why your mobile device may be having difficulty - if you would like to report it to us, you can visit supportdetails.com from the device you are using and send us the information that it displays.
Firstly, check your Junk, Spam and Deleted email folders. Some of emails may get picked up by more sensitive Spam filters.
If you can’t find it, don’t worry. To check your membership, and view/print your member details, just log into My ScotRail
Unfortunately, we cannot resend the membership confirmation email.
ShareCards are normally sent out in five working days. If you haven't received your card after this time, contact the Smartcard team on 0344 811 0141 who will be able to check the status of your application.
You can also check your postal address is correct online by logging into My ScotRail
In the meantime - don’t wait - log into My Scotrail to print out and show your membership details to start enjoying the benefits of Club 50.
There are two ways to print out your membership details. You can either do it directly from the confirmation email we sent you, or from our website.
To print from our website
First of all, don’t panic!
If you need to make changes before your card is issued (e.g. if there's an error with your name, address or photo), please speak to our Smartcard team on 0344 811 0141 straight away. We may able to make changes before your card is sent out. If we can’t, we may need to charge a card replacement fee.
If your details have changed since you signed up, you can update your name, address, email and phone number online:
Please note, we won't automatically reissue your Smartcard if you change your name. Please speak to our Smartcard team if you'd like a new card. We may charge a card replacement fee for this.
If you can remember the address you used then you can log in to your account online and access all your details as normal.
You’ll need to log into My ScotRail using that address first as this is your unique username, but you can amend it online by following the link to 'Edit account details'.
If you can’t remember the email address you used, contact our Smartcard team on 0344 811 0141. They'll check the system and tell you.
If you've signed up with the wrong address, please speak to our Smartcard team straight away on 0344 811 0141. We may able to make changes before your card is sent out. If we can’t, we may need to charge a card replacement fee.
Please speak to our Smartcard team straight away on 0344 811 0141. We may able to make changes before your card is sent out. If we can’t, we may need to charge a card replacement fee.
Please speak to our Smartcard team on 0344 811 0141 and they can update your details.
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