05/09/18: Changes to services between Glasgow Central, Ayr and Stranraer

Wednesday, 5 September 2018

Latest update: 13:00, Wednesday 5 September 2018

Ayr station is open for business

Ayr station is open for business while we continue to support the ongoing work at the former station hotel. The building has been deemed unsafe, and South Ayrshire Council has enforced an exclusion zone around the hotel. The building isn’t owned or operated by ScotRail.

We have had to make some changes to train services to and from Ayr while the council’s exclusion zone is in place. These alterations will apply from Monday, 10 September until further notice.

Service alterations

The following service alterations will apply from Monday, 10 September until further notice:

  • Services between Ayr and Glasgow Central will have reduced capacity because of the restrictions that have been applied by the council, as the platforms at Ayr station can only accommodate four-carriage trains. In order to provide the best possible service to customers along the route, a number of trains throughout the day will start and terminate at Prestwick Town. A replacement bus service will run between Ayr and Prestwick Town to connect with these services.
  • Services between Kilmarnock and Ayr will return to normal Monday to Saturday, with some exceptions.
  • Services between Paisley Gilmour Street and Glasgow Central will return to normal. By starting/terminating some trains at Prestwick Town, we are able to operate longer trains on this route again. This means that we can restore capacity to previous levels.
  • There will be no services between Ayr and Girvan / Stranraer. Buses are in place to take customers between Ayr and Girvan / Stranraer.

Download a full list of impacted services here. If your normal train is not listed, it means that the service will run as normal.

Will services continue to run from Ayr station?

Despite reports, Ayr station is open and services continue to operate. There are no current plans to close Ayr station, and we will continue to do everything we can to keep people moving during this difficult situation. We will continue to keep the matter under review.

Why have you made these changes?

We have had to make some changes to train services to and from Ayr because of the restrictions that have been applied by the council. The exclusion zone around the former hotel building means we no longer have access to the Ayr Townhead servicing depot, and the platforms at Ayr station can only accommodate four-carriage trains. In order to provide enough seats for customers at other stations along the route, we have had to make some changes to the train that arrive and depart Ayr station.

Will there be further changes to services?

We will keep the matter under constant review, to ensure we are providing the best possible service to our customers along the route. We will keep customers informed of any changes.

How can I keep up to date with what’s happening?

Please check @ScotRail on Twitter, the live departure information on our website, or download our app before starting your journey to check which services are operating.

Please use the station Help Points if you require any assistance.

We are sorry to our customers for any inconvenience caused by this situation which is outwith our control. We are working flat out to get people where they need to be.