Real-time train running information for Scotland’s rural railway

Wednesday, 5 June 2019

Rural railway stations across Scotland have been fitted with new customer information screens (CIS), as part of a £675,000 investment.

Easy-to-read LED display screens have been installed at 36 rural railway stations, meaning every station in Scotland – except for Dunrobin Castle - now has real-time, visual, train information.

The modern screens – featuring white-on-black text – provide customers with information on the next trains, number of carriages, estimated time of arrival and any special notices such as engineering works.

It also means customers with hearing impairments now have visual access to live train running at many unstaffed stations.

The new displays are part of ongoing investment to improve Scotland’s Railway, and were funded through Network Rail’s Control Period 5 Scottish Network Improvement Fund.

ScotRail is currently looking at plans to introduce CIS at Dunrobin Castle.

ScotRail Customer Information Delivery Manager Stewart Craig said:

“We’re working hard to improve stations across Scotland’s Railway, and customer information is a huge part of that.

“The roll-out of LED display screens at rural railway stations makes it easier for customers to access live travel information, which will help support tourism in the area.”

Transport Scotland Head of Rail Franchise Management Andrew Mackie said:

“Enhancing the customer experience at railway stations is vital. The roll out of the new screens will ensure live information is available and will help provide much improved connectivity at rural stations.

“These LED screens will also support a sustainable railway and contribute to reducing the carbon footprint of operating our stations.”

NOTES

CIS have been installed at the following stations:

  • Kyle Line – Beauly, Muir of Ord, Garve
  • Far North Line – Alness, Invergordon, Fearn, Tain, Argday, Culrain, Invershin, Lairg, Rogart, Golspie, Brora, Kildonan, Kinbrace, Forsinard, Altnabreac, Scotscalder
  • West Highland Line – Bridge of Orchy, Banavie, Corpach, Loch Eil Outward Bound, Locheilside, Lochailort, Beasdale, Arisaig, Morar, Dalmally, Loch Awe, Falls of Cruachan, Taynuilt, Connel Ferry
  • East Coast Mainline – Balmossie, Barry Links, Golf Street