Fewer than 0.1 per cent of all ScotRail services missed a scheduled stop in the four weeks to 23 June
For the four weeks to 23 June, only 52 of nearly 58,000 scheduled ScotRail services missed stops. This is the lowest figure since 2009, when records on skip stopping first began.
The previous record was achieved only last month, a direct consequence of ScotRail’s pledge to end skip stopping except as a last resort.
Across Scotland, 88.7 per cent of trains met the rail industry standard public performance measure, arriving within 4 minutes 59 seconds of schedule and called at all scheduled stations. Any service that missed a station automatically counts as a failure.
This means that ScotRail is still Britain’s best performing large rail operator.
ScotRail Alliance Head of Customer Experience Graham Heald said:
“These figures show that we’re delivering on our pledge to suspend the use of skip stopping unless as an absolute last resort.
“Not only that, but we’ve achieved this while remaining the best performing large operator in Britain. We’re working hard to implement our performance improvement plan and bring our customers the service they deserve.”